PluflReviews of weareplufl.com

I placed an order that I never received. It says "expedited shipping" on their website. Once that time frame passed and I still never received a shipping notification, I reached out to customer service and was told "the order is held up at customs." Five days after that, I reached out again and was told "it is processing in our warehouse." A week later, still no shipping. Customer service stopped responding to any emails at this point and completely ghosted me, so I'm going through my credit card company to recover my money.

Free Shipping might as well be a code for "Unreliable Fulfillment". After an aggravating series of marketing emails over 4 days post-purchase of a Plufl XL, I emailed asking about a shipping notification. Two days later they responded with the generic "We mistakenly marked your order as shipped and it will be shipped in 24 hours." Five days after that: No shipping confirmation. As far as I can tell, Yuki and team have nothing to do with Plufl anymore, and this is a dropship operation with no communication.

It has been 8 weeks and I have still not received my $200 order, no tracking information, only support is to send a message on their site and no phone number. The phone number you see below these reviews does not answer and has no way to leave a voicemail. Google also doesn’t have a way to leave a review and warn others - this is a scam company.

I placed an order with PLUFL on 4/8, but unfortunately, I received an item that was not what I purchased. Order Number: 26975 - Item I Ordered: Fitted Sheet for Plufl Human Dog Bed, Item I Received Instead: 2 Blush Colored Plufl Spare Covers. I emailed PLUFL on 4/24, 4/25 x 5 times that day, 4/26 with photos of what I received, 4/29, 4/30 and 5/8. Each time, a person by the name of Bryan responded that he is taking care of my issue and he will send me tracking info for the correct item. I have not received the correct item, nor any tracking information, nor have I received any information as to what to do with these blush-colored spare covers they sent me. I contacted my credit card company to dispute the charge which is a whole process and will eat up my time trying to get Chase everything they need so that my dispute will be resolved in my favor. I have been a long-time PLUFL customer, but will never order from them again. 0 Stars if I could.

shipping was weeks late. just like others, supposedly marked shipped, complete but that is just an excuse they use. I no longer needed the product so I canceled. They shipped it anyway and told me to refuse the package which I did. After all that, they charged a $25 shipping/return fee. I am disputing the charge. The customer service is terrible

They "mistakenly marked my order as complete" when it has not so much as received a shipping label. For six weeks they've been telling me it will restock in a week, only to push it back again. The item is still for sale on the site. How is it not in stock? If it isn't, why is it being sold for 6 weeks knowing it cant be shipped out in the 3-5 day timeframe??? Scammy behavior. The order fulfillment is so bad I'm actually stunned they're still in business. Hope you don't expect to receive the item you order!

They don't send the product and don't refund when asked. They will block you after some emails to their support... It's just a scam.

Grosse arnaque ! Produit jamais livré alors que payé Ils ne répondent plus a mes email et font la sourde d'oreille.