PluflReviews of weareplufl.com

Absolute WORST Customer Service. Ordered 3 beds in early December as gifts for grandkids. 2of the three arrived missing blankets and pillows and the bolsters were of very poor quality and appeared to have been used or recycled! NO LESS THAN 15 emails back and forth promising resolution with no results. Provided multiple pictures at their request, promised to receive communication from one of their "Co-Founders Noah" and nothing. Spent over $1200 with this company on the gifts. Totally disgusted with their lack of concern and reaction to customer issues. And still, over a month later, no communication, still missing product, and haven't had the defective parts replaced.

I didn't hear anything from the company until I reached out asking to cancel the order (as it wouldn't arrive in time for me to gift it as I had originally planned and I had to find something else). They said that their warehouse had been slammed and unfortunately they can't cancel the order because it's preparing to ship. I made it clear that I no longer want the item. Since it hasn't shipped, and I no longer have a need for it, it seems that the order could be canceled. Instead, I'll have to pay to return the shipment that hasn't yet shipped to me. What!?! Your site clearly states that shipments will go out in 3-5 days (and should arrive within 3-7 days). If you can't honor that, honor the requests to cancel.

My first review never posted..hmmm seems fishy to me. I wish I could post the photo here of the Plufl XL I received. Looks NOTHING like the photo on the order page. They actually changed the design all together from what it was originally, to something clearly cheaper and disfunctional, but failed to post that on their page as well. They won't let me return it because apparently the money back guarantee does NOT apply to the Plufl XL. It's outright misleading. They said they'd send extra filling after not returning it for me, never received that either. It’s flat as a pancake on the long sides with a gap on the bottom between the sides that touches the hard floor. Literally useless.

I can't use the pillow I recieved as it is the orignal size (per their website) and not the large I ordered meant for taller people. I ordered back in October and have sent multiple emails trying to remedy the situation. I have been asked to submit photos three times and have done so twice (I will not keep sending photos to extend this process...they have two diff sets taken at least a week apart) showing the measurments that match those for an original pillow on their website. I still have not received the free cooling blanket that came with my order. Customer service will run round and round avoiding the problem and prolonging the experience as long as possible. I really tried to work with this company. I gave them 2 1/2 months to make this right. It is no small thing to spend $200 on a pillow in a last ditch effort to improve sleep quality. I am very disappointed in how this entire process has been handled by this company.

Wish I had seen these reviews before placing my order. I’d seen Noah and Yuki on Shark Tank and was rooting for them. I was not expecting their company to be a complete SCAM. I ordered the HUGL with cooling blanket in late Oct. 2025. It’s now 2026 and I have nothing. I’m still waiting on TRACKING INFO. Mind you, the products were promised to be shipped in 3-5 days. But it’s been 3 months and not even tracking info sent. I’ve emailed countless times asking for updates, and Bryan’s only response is to apologize for delay and promise to have info soon. I’ve now asked for my order to be cancelled with full refund but I suspect that won’t happen either and I’ll have to go through the credit card company. Absolutely disappointing.

Took forever to get the pillow. It is too short on the sides to wrap your legs around it and the cooling blanket was not included. After reading this review a representative sent me an email saying they would send me the blanket and a larger hugl (three months later no blanket no hugl). They sent me the email hoping I would edit my review. So here is my edit.

BUYER BEWARE. The company states “sleep free for 30 days”. The day I received my pillow I realized it was not for me, it’s pretty big and heavy. But I slept on it, the thought, not the pillow and decided to send it back. First YOU have to pay to return it AND there’s a 20% restocking fee. So this nonsense of sleep free is a plain lie. I put the pillow in a bag that you could vacuum all the air out if it, like I received it, took it to send it back, it would cost over $100 to send back. I reached out to the company a few times only to be blown off, stating the return policy was explained. But it was not.

I joined the Pluflt affiliate program after seeing their promotion that promised fair commissions for referred sales. After generating real traffic and recorded conversions, Pluflt completely stopped responding and never issued my payment, even after several follow-ups. From my experience, this program seems dishonest and lacks transparency. I strongly advise other affiliates to stay cautious and do thorough research before joining. Screenshots and proof of my unpaid commissions are available upon request.