PluflReviews of weareplufl.com

I purchased a Pluffl and was sent a color that I did not order. I inquired about this mistake and was told they ran out of the right color, and would send me a new cover in the right color as soon as it returned to stock. So, I waited. I sent another email after a few weeks to ask again, and received the same response from customer service. Sure, I will wait longer. During this time, I decided to order another bed for my other son. The same thing happened. I sent photos and asked customer service what was happening? Once again, I was told that I would receive replacement covers in the colors that I ordered as soon as it returned to stock. Ok… Another several weeks go by, customer service sends nothing. It’s disappointing that when you order a product from this store, that you simply cannot get what you ordered. Then have customer service mislead you again, and again. What a disappointment.

I ordered a Plufl 1-2-26. Never received it. They blamed FedEx. Several emails were sent-they said just be patient. 4 weeks later - they said they would send another one and refund $150. Never sent. 8 weeks later I requested a refund. I waited 10 days and finally contacted Visa. They issued my refund. This is a terrible company to deal with. If you want a human dog bed, I would recommend NOT ordering direct from Plufl.

It took ages (months) for them to finally respond to me. I was able to connect by messaging the company on their Facebook page.... Plufl never saw any of my emails or Kickstarter messages, and is now charging me $58 USD additional shipping cost. They weren't able to deliver mine or most of their backers' orders since August 2025 and never even prompted me to pay for additional fees through the pledge manager. The estimated cost of delivery was between $10-$20 during their campaign, and suddenly it's 3-4x more?! $58 for bedsheets is astronomical, especially from U.S. to Canada. Plufl would much rather keep the $109 that I pledged for the product than to complete their obligation or refund me. Lastly, I already explained that I can't afford the ridiculous shipping cost, and I have no use for the furfree sheets, since my cat passed away last Christmas. This is truly poor business practice and a scam! They've now decided to continue ignoring me instead of coming up with a solution.

On 2/9/26, I ordered the cooling pillow and an extra large bed. I received the cooling pillow and not the bed on February 12th. Due to the extended waiting time, I requested that the order for the bed be refunded to me. I was told after an argument going back and forth about this bed that it would take 7 to 12 business days for the money to be refunded to the original payment method. Today is March 8th and I just received an email stating that the bed is with FedEx with a tracking number which is the exact opposite of what I was told was going to happen. I did not order something to wait a month to get it and have made other arrangements with the money for this bed. It's like they stalled on purpose until they got more in stock. I sent another email demanding my money be in by Wednesday the 11th and advise them that I was refusing this delivery. This entire "transaction" is shady at best. Do not tell the public that your product will ship in two to five days, continue to argue about not refunding and just being patient, flat out lying and saying that the money was being refunded, then turn around and send the product a month later. Bad business. Never again. Beware of this company.

I ordered a hugl pillow and it was lost in transit. Customer service were polite although didn’t really help in anyway. It was when I asked for a refund that I was told to email Noah the co founder. He was so unprofessional and rude it felt like I was dealing with a teenager. I really wanted the pillow but I’d never order from them again on principle

I ordered a Hugl™ Cooling Body Pillow to be delivered to me in the UK. It was offered with a free blanket. I received the pillow but not the blanket. When I contacted customer service I was initially told it would arrive separately. I then tried to order a spare cover for the pillow and the website would not allow me to do so because they do not deliver to the UK. Despite offering prices in £s and despite having already delivered the pillow to me in the UK. I have had a massive email exchange with the customer service people at this company, including Noah who is apparently the owner. Eventually I was told that 1. They can't deliver to the UK and 2. I won't be getting the promised free blanket but he did offer me a 10% refund as goodwiil after I complained a lot. I waited for the refund in vain and then realised that they had actually sent me a discount code for 27.61 dollars which was due to expire at the end of February and which I couldn't actually use BECAUSE THEY DON'T DELIVER TO THE UK!!!! When I pointed this out and asked for an actual refund, Noah responded: "The discount that was issued is unfortunately not applicable to your current order and is valid only toward a future purchase. It is not able to be converted into a refund to your original payment method." So I am giving this review to warn potential customers that the customer service from this company is non existent. The Hugl pillow is a fantastic product but if you need backup service don't hold your breath.

Ordered on 12/16/2025, shipping confirmed in time for Xmas. I honestly forgot all about it until I got an email on 01/27/2026 stating it was ready for shipping. The company refused to cancel the order. Still has not arrived as of 02/04/2026 so I can't even comment yet on how fun and efficient the return process is going to be. Can't comment on the quality of the product that has never come. They did send me another email that said if I buy another product off of their Amazon site and leave them a good review they will reimburse the price of the additional product, so I go that going for me. They are claiming competitors who sell knockoffs are leaving them fake bad reviews...don't think so. Buyer beware of this company.

If I could give this company a zero, I absolutely would. The “person” you get when you email the help email address is either 100% AI, or just completely unhelpful and unwilling to resolve anything. I reached out asking to have my order canceled, after I noticed the order hadn’t even been processed 5 days after I placed it. I was offered either 8% off if I kept the order (which is an absolute slap in the face) or the option to cancel. I continued to ask to cancel my order and to receive a refund. The next notification I received was a shipping notification and tracking number, NOT a refund. Now that they’ve shipped it out AFTER I had explicitly told them I wanted to cancel the order, they’re saying that their returns aren’t free and I would have to cover those expensive myself. I am unbelievably disappointed and angered by the absolute lack of responsibility this company is willing to take to correct their mistakes. No customer should have to assume a company’s mistakes and take on the financial liability of such an expensive product that they have mishandled. This has honestly been one of the most horrible experiences I have ever had with a company.