Jim G.
They kept billing me $140 a month for…
They kept billing me $140 a month for some reason so I had to cancel it
Response from Jetson ProbioticsOct 4, 2019
Thank you for sharing your experience. We strive for transparency into your orders and subscription. We provide order confirmation emails, emails to track your shipment, access to your subscription through your account page and a notification 3 days before your order gets charged. Our customers have up to 24 hours to make any changes to their subscription, including cancelling. I took a look into your account and it appears your first order was placed for four bottles of probiotics. Your subscription was then set to include those bottles every month and prior to your cancel request, there were no additional emails to customer service. Our customer service is available any time to help make adjustments to your order, change your subscription or cancel your order. Again, thank you for your feedback.