WealthChartsReviews of wealthcharts.com

Response from WealthChartsApr 18, 2026

Hi Tom, Thank you for sharing your feedback. Our support team is very responsive so we are unsure why your support request took a week. It may have been related to email issues such as you accidentally marking WealthCharts emails as SPAM or hitting unsubscribe. This has happened to several of our members. When issues like this arise, we have several ways of connecting with our industry-leading support team and learning more about how WealthCharts works. They include: 1) Live All-Day Support Room from Monday-Friday, 9am-5pm ET 2) Tour Guide or Welcome Series to learn more about the platform. 3) Email ([email protected]) and phone support (262-299-6200) 4) WealthChartsTV in both the mobile app and web platform where you can explore our tutorial videos. 5) WealthCharts YouTube channel: https://www.youtube.com/@WealthChartsApp Please call or email us so that we can look at our records and make sure your issue was resolved. If you're still using WealthCharts, we also want to make sure that you are receiving the best possible support from our team and enjoying your trading experience. Thank you, Tom! - The WealthCharts Family

Response from WealthChartsApr 18, 2026

Hi Edwin, We are sorry that the experience wasn't what you were expecting as a prop trader. Please email us at [email protected] or call us at 262-299-6200 so we can see if you were able to get the information you needed from us or Apex. We hope to talk to you soon, Edwin. - The WealthCharts Family

Response from WealthChartsApr 18, 2026

Hi Russell, Sorry to hear about your experience. We understand how frustrating this can be, especially in a live trading situation. Not being able to quickly close a trade is an issue we don’t like to see our traders have and we understand how this impacts passing your evaluation account. While the platform does have a learning curve, situations like this are exactly why we offer real-time support and guided onboarding to help traders get comfortable before placing live trades. The resources we have include: 1) Live All-Day Support Room from Monday-Friday, 9am-5pm ET 2) Tour Guide or Welcome Series inside the platform 3) Email ([email protected]) and phone support (262-299-6200) 4) WealthChartsTV in both the mobile app and web platform where you can explore our tutorial videos. 5) WealthCharts YouTube channel: https://www.youtube.com/@WealthChartsApp It appears you are still actively trading with us which is fantastic to see. You have probably noticed the many improvements that we have made to the platform to help you pass your prop evals, including OmniProp. Please email or give us a call so our amazing support team can connect with you. We want to make sure your experience has improved since May 2025. Our team looks forward to hearing from you soon. Thanks, Russell! - The WealthCharts Family

Response from WealthChartsApr 18, 2026

Hi Stefan, We’re sorry to hear your experience wasn’t a good one, that’s certainly not what we aim for. Since your review, we’ve made significant improvements to the platform across performance, stability, and overall usability. Not to mention the many new tools and features that we’ve added. We’d really appreciate the opportunity to learn more about your experience and see how we can make the platform better. Please email us at [email protected] or give us a call at 262-299-6200. Our support team is always standing by ready to help. We hope to hear from you soon, Stefan. - The WealthCharts Family

Response from WealthChartsApr 18, 2026

We're sorry that you encountered login issues in May 2025. We would like to know if this was related to a WealthCharts Ultimate membership or possibly with an Apex Trader Funding account. We have members accidentally mark WealthCharts emails as SPAM or unsubscribe and that is why we cannot get through to them. During this time, we did have phone support as we do today and a very responsive support team. We would like to clear up any confusion, so please email us [email protected] or give us a call at 262-299-6200 when you can. We want to make sure your login and billing issues were resolved. - The WealthCharts Family

Response from WealthChartsApr 18, 2026

Hi Alfonso, We have looked into our records and it looks like CJ, from our amazing support team, helped you with the issues you were having. This was during our initial rollout of the Apex Trader Funding integration and did encounter some issues. Today, the Apex integration is running very smooth and our platform is much improved. We're glad to have so many Apex traders on our platform today trading. We would love to hear from you if you are still prop trading. Please call us at 262-299-6200 or email us [email protected] so one of our team members can speak with you. - The WealthCharts Family

Response from WealthChartsApr 18, 2026

Thanks for your feedback. We truly appreciate you taking the time to share your experience. We would like to know if your issues were possibly related to the initial rollout of the Apex Trader Funding integration and if you reached out to our support team for assistance. If so, we were still refining the platform and working through some early challenges with Apex at that time. However, if you reached out to our support team, they would have been able to assist you. If you have not tried WealthCharts since your review, we think giving us a second chance would be worth it. We have made many improvements to the platform that include faster execution, reliability, and higher performance. The popularity and praise from the prop trading community led us to winning “Best Prop Trading Platform” in November 2025 by Benzinga. When you can, please send us an email to [email protected] or call us at 262-299-6200. We would like to verify your account and see if you spoke to our amazing support team around this time. - The WealthCharts Family

Response from WealthChartsApr 18, 2026

Hi Nicolas, We looked into our records and the reason why you could not change your password at that time is because there was an email inbox issue on your side. This is why our emails were not getting through to you. It looks like things have been solved and you are now trading again on WealthCharts. Please reach out to us at [email protected] or give us a call at 262-299-6200. We would love to connect with you and make sure your prop trading experience is going great. Our team looks forward to hearing from you soon. - The WealthCharts Family