Western DigitalReviews of wd.com

The first time I bought a large capacity hard drive it was dead on arrival, two months later, it was replaced. Second purchase they sent it to the wrong city when the invoice showed the correct information.

Absolute schlechte Erfahrungen. Die verschicken defekte Festplatte und die Rückabwicklung und der Support waren, meiner Meinung nach darauf aus den Kunden zu zermürben um nicht das Geld erstatten zu müssen. Nach einem Monat habe ich Paypal benachrichtigt, welche mir das Geld dann zurückerstattet haben. Der Support hat einen nur hingehalten und hat total unsinnige Sachen gemailt. Keine Hilfe und keine ordentliche Abwicklung. Ich kann nur warnen, hier stimmt sehr vieles nicht mit der Firma. Die benehmen sich wie ein Fake-Shop. Ich bin mehr als verärgert.

This place would have no stars if it was available I have been back and forth with these people trying to get my refund for something that I did not want and they can't even get the refund right now I want it all canceled and they better cancel it and refund everything tired of these games

Une catastrophe, lamentable, impossible de laisser un message enfin si mais derrière rien, pas de réponse, ils vous font attendre puis cloture votre demande sans meme la traiter. Je n'arrive pas a obtenir ma facture, aucune rubrique pour ça, l'envoi se fait sans aucune facture pour l'accompagner. Western digital fait partie des ste qui se moquent éperdument de leur clientèle. A fuir... SBE

I purchased Red Pro NAS drives for my QNAP backup. One drive failed after two years and I made a warranty claim as it was still under a 5 year warranty. The process to get an RMA was convoluted at best. I sent the drive back and was informed that I would receive a replacement in 5-7 business days. It is currently 3 weeks and I am still waiting. I called warranty support several times with the most recent stating that their replacement department was undergoing maintenance and they could not tell me when the drive will ship. I will never purchase another Western Digital drive.

RMAs are so slow. I've been waiting two and a half weeks so far, with no signs of anything happening. My parcel was sent next day (at my cost) and is just sat there marked "Received / Processing". A drive turning up dead on arrival is annoying, but a big company like WD should offer better support than this. Definitely will be posting the same info on reddit, X, FaceBook etc, with the hope it informs more people of what to expect if they buy WD.

I have had 2 drives from WD and never been able to recover data in anger. Seems WD have a tactic to EOL products frequently. Hardware EOL, OS EOL, Software EOL, support links go to dead end web pages. It really does appear to be designed to frustrate. I have never managed to use these drives in anger. When I need to go back to my data, it's inaccessible due to some EOL component. I'm so frustrated today that I tried their chatbot and it was useless. I just want reliable backup that I can access if needed in x years time!!

Disque dur en panne après 2 mois d'utilisation. Retour en SAV à la charge du client (non respect des obligations Européennes en matière de garantie) . Et le pire, une fois le produit réceptionné par WD, l'article ne revient jamais !!! => conclusion, vous achetez un disque dur, 2 mois après il ne démarre plus, vous payez pour le renvoyer, et plus jamais vous ne révérez vote disque dur => c'est du vol !!!