Western DigitalReviews of wd.com

I order an external hard drive from Western Digital on the 29th January this year and from the start it was producing error messages. There was no phone number on the invoice and I have been trying to contact them ever since. The unit has now failed completely. After many hours of trying I found a number but it obviously went offshore and the person I got through to could barely speak English but did manage to say that it had been longer than 30 days since I had the drive so it was too late!!! What about a guarantee????? Avoid this company at all costs!

Waardeloos bedrijf met een klantenservice die niet lijkt te bestaan. Op mails wordt niet gereageerd, geopende servicetickets worden niet behandeld en ondersteuning voor hun produkten op de website is een ramp zodat je vaak bent aangewezen op medeklanten/slachtoffers van WD.

Every time I call to get customer service help, I not only have to explain everything 3-5 differ times but the reps have to check on everything before they answer which adds additional wait time. The shortest amount of time for me to hold just while they were looking up my information was between 8-10 minutes! Really - that long to look info up on a computer system! Additionally after multiple calls to try and straighten out a shipping label issue they said I have to pay for shipping myself. What! - it was your screw up in the first place! Just horrendous!