Western DigitalReviews of wd.com

This Review is belong to WD RED 2TB. I bought 2 of this HDD 3 years ago. It was recommanded from Synology as a long live HDD especially for a nas system. Less than 1 year the first HDD became bad sectors and in a time period of 3 weeks the raid1 was kicking the disk out. No SMART or other repairs were possible. I did not register the HDD at Western Digital. Okay I just dumped it and buy a new one. Same story after 8 Month!! I was in pressure so I just bought a nother one. This time I registered with Western Digital. Guess what - the HDD was not manage 1 year. So I was sending mails to the support. Western Digital does the best to get rid of your requests. As well after a phone call they were not really helpful. After a feeling of a hundred mails a support Agent send a mail. Marine was the name (mails still there to show anybody). She was willing to help. After I was not able to log into my registered account - because obvious over night my .txt file is changing the password by itself! - I found my self in a loop of sending a new password request and a wrong password! I could not manage this! Marine wanted me to remote my desktop to help! Remote a desktop for a login (that you have to take in mind) After serval trys she failed to do this - system was not working - she was lost. Solution was that she sad okay we will pickup the HDD by UPS o our costs. And I was pleased to rate her support. After 3 days no answer I send kind request mail to her.. Marine was vanished... where is she gone? Should I worry? On my replay an Alexa showed up. She sad that UPS service in Malta is not Possible I need to send the HDD on my costs. Wait I had a agreement 3 days before! My answer to this was - that the want to extent the guaranty for 3 Month if I do it on my costs! What? They do not care - they not solved anything but already 2 Weeks daily WD Mails forward and back! And than extend the not existing guarantee. I did not agree - cause I have a written down agreement. How does WD deal with this? Simple I do not get any answer from them already 3 Mails were not answer in a period of 2 Weeks! They stop communicate to me. Okay this is also a way to get rid of annoying customers! So WD Sells in Malta - but with out any guarantee in a behave what is unacceptable. Conclusion: After 3 HDD now what are not standing one year, the quality is bad! Look in the Syno forum many people complain about exact this! The support is made to get rid of the customers. Never ever again WD - !! A bad Product is perhaps okay - but this behave - shame on them! If you live in Malta a full member of the EU - better stay away from Western Digital!!!!

Ich kann Western Digital auf keinen Fall empfehlen! Ich habe eine Festplatte bestellt die direkt am ersten Tag kaputt gegangen ist. Support Email werden nicht beantwortet, Anrufe beim Support sind möglich, die Mitarbeiter sind höflich, aber ich habe nach mehrmaligem anrufen bislang weder das Ticket zur Rücksendung erhalten, noch mein Geld. Wer Lust hat mindestens eine Woche hinterher zu telefonieren, kann da gerne bestellen. Ich werde in diesem Leben sicher nichts mehr bei dieser Firma bestellen!

Ich habe vor 1,5 jahren eine 8 TB MY BOOK Festplatte von WD erworben. Diese Platte hatte noch nicht einmal 200 Betriebsstunden (weil als Backup verwendet). Nun ist sie defekt und kann nicht mehr formatiert werden. Das eigentlich schlimme ist aber der katastrophale Service von WD. Die Service-Tools funktionieren teilweise nicht, man wird immer im Kreis herumgeschickt. Es gibt nur eine weltweite Servicenummer von WD. Dort melden sich Leute mit Vornamen, damit sie nicht zu idendifizieren sind (Judith, Simone, Konstantin, also Allerweltsnamen). Ich habe mehrere Tage versucht, eine vernünftige Kommunikation mit dem Service aufzubauen. Nicht möglich. RMA und Rücksendeinformationen gab es nicht. Also Platte wegwerfen. Für immer ADE WesternDigital! Dipl.Ing. W. Seifried

Bad harddisk and worse customer support

Ordered 4TB drive , received 2TB. wont buy again from WD.COM

Buyer beware! I bought a WD "Recertified" drive and within minutes the drive failed. Then I got to thinking... I was lucky that it happened so quickly to me. If I was on a ship, the time to find out the lifeboat had a hole in it would not be when the ship was sinking. I would not want to find out in a fire that the fire extinguisher was faulty. Folks: think about what a backup drive does... it backs up your most precious memories and information. I beg you, DO NOT take a chance on a "cheap" deal with a secoond-hand drive that someone else has probably returned and WD have reconditioned. Think about what a backup is supposed to do and then run a million miles away from a recertified, reconditioned or whatever fancy word is being chucked about for Second Hand. Just don't do it. Buy quality. You'll pay in the long run when your backup fails (and if you're turning to your backup, that often means your main laptop or whatever has also just failed).

My Cloud Home 3TB First time I've used a NAS system after having used WD USB hard drives for years with no problems. However I feel like I've gone backwards in my storage solutions. I have 182k files to back up and I thought I would just drag and drop the whole lot into the WD but that didn't work, It just doesn't fully copy my folders it misses stuff out and the only way I can back up everything to this device is to manually drag and drop every individual folder across on to the drive wait for it to finish, check it's fully copied everything and then do another. This is now taking me days and days and days. Also I've I'm not at my PC every half hour or the drive signs itself out and I have to start again from scratch. It also doesn't work like a standard HD telling me if there is already a file with that name on drive it just places the same file again and again again and renames them itself! That's why I have to start again if it signs itself out as I don't know whats been copied and what hasn't. This system is definitely backwards technology imho and I will be going back to my faithful stardard USB HD's in the future having now wasted days and days of my life trying to back up my files and of course the initial outlay of £240 not happy..

Purchased a NAS drive with 2 x WD Red drives. One failed after 3yrs 3 months - yes 3 months outside warranty but was probably failing before that as my NAS would auto repair the bad sectors. WD not interested so won't be buying WD ever again - not reliable when one hopes you are getting a premium product - WRONG!