Western DigitalReviews of wd.com

Turned down my Quidco claim. Not happy as doesn't match an order purchased using Quidco. This is wrong as Quidco logged with 6 mins of receiving order confirmation. Will never buy from them again

New harddisk lasted 14 days, then device not recognized anymore. I will never trust wd again.

a few years ago I purchased a My Book Duo with 2 x 3TB drives in RAID 1 configuration. 1-I was never able to get into the WD drive utility (Despite conversations with support). 2- One drive eventually failed. There was a red light on it, and I searched for the user manual online, but it is missing from the website. 3- Despite multiple conversations, the first few people were unable to help me access the WD drive utility, and the only way cust support knew how to help with my RAID 1 drives was via this Utility software. Despite me having un-installed and re-installed the software 3 times that day, we did it once more so he could satisfy himself that I had done it right - and was audibly surprised to find that he couldn't do it either. (WD - don't assume your customers are simpletons. it irritates them) After that, he didn't know what to do, and even suggested that I uninstall and re-install it again despite having done nothing to change anything that would make it now successful. I asked how that might help given I had done it 3x and he had done it once more. He wouldn't answer. He fumbled a bit and passed me to a "level 2" support person. Before doing so, it became obvious part of his confusion was that he couldn't navigate on an apple computer and admitted he was strictly a PC user so didn't know what to do). 4- Level 2 technician Gary was able to suggest a way to access the drive. by using a second laptop. Great. I was able to move onto rebuilding the drive. I purchased a new drive, installed, and rebuilt it. Rebuild failed. TWICE. I now own 4 WD red drives. All on suggestions from customer support. And now, his much delayed response is to purchase yet ANOTHER drive because in his world, clearly the 2 new drives were faulty. I asked why his assumption was that the new drives were faulty and why not the enclosure. He refused to answer. I've asked this question 3 times, but with no response and the continued pressure to keep purchasing new drives it feels like either they haven't a clue what they are doing, or are just trying to increase sales. WD you have permanently lost this customer. I've wasted nearly $1000 on this one issue and you still can't give me a straight answer. or provide substantive help to do the most basic of operations for this enclosure - rebuild a drive.

Habe am 14.12.19 eine Festplatte bestellt. Leider kam keine Festplatte. Der Kontaktversuch per Email und Paypal scheiterte. Schließlich griff der Paypal Käuferschutz und ich bin somit wenigstens nicht auf meinen Kosten sitzen geblieben. Für eine bekannte Marke wie Western Digital ist das einfach nur peinlich! Im Juni 19 habe ich ebenfalls bestellt. Hier funktionierte der Shop noch.

Wir haben Mitte Dezember eine Festpaltte bei Western Digital bestellt. Das Geld wurde von unserem Paypal Konto abgebucht. Doch es kam keine Bestellbestätigung. Nach Nachfrage beim Kundensupport wurde das Problem aufgenommen. Seitens des Kundensupports gab es dann keine telefonische Rückmeldung mehr. Nur eine Mail ob der Fall beendet werden kann. Trotz mehrmaliger Kontaktaufnahme haben wir nach ungefähr einen Monat weder die Ware noch eine zugesagte Rückerstattung erhalten. Wir können nur davon abraten bei diesen Shop zu bestellen.

Worst experience with online retailer, went to checkout via PayPal and was told payment had failed then paid another method direct with credit card. After completing 2nd attempt of payment, had confirmation the original payment had gone through too, so that's Western digital tricking customer into paying twice for item. Contacted western digital for refund that was 2 weeks ago and nothing. Disgusting customer service, disgusting deceitful from western digital

Nachdem ich im Online-Shop eine Festplatte bestellt habe und mir der Betrag auch abgebucht wurde kam keine Rückmeldung mehr seitens Western Digital. Erst auf meine Anfrage bei der Service-Hotline habe ich erfahren, dass meine Bestellung nicht versendet werden kann. Ich hätte also lange auf meine Bestellung oder eine Rückerstattung warten können. Vielleicht wurde ich vor Schlimmeren bewahrt, da ich in der Vergangenheit bereits schlechte Erfahrungen mit einer Festplatte dieser Firma gemacht habe.

Worst customer service experience i have ever experienced. It has not been going on for 10 months!