Western DigitalReviews of wd.com

I purchased two WD Blue 4TB drives to RAID as a mirror to keep my data safe. After quite some time I worked out the RAID not working was no fault of mine or the two additional RAID controllers I purchased trying to get the drives to work. Instead one of the drives was DOA. I didn't discover this untill finally testing the drives singly. Many weeks and a painful warranty process (involving overseas shipping) later I had two working drives and all my data entrusted to Western Digital drives. This worked well for some time until recently when one of the drives died. Thankfully being mirrored my data remained accessible giving me time to source replacement drive(s). Before getting the opportunity to replace the drive however the second one died. This makes one WD dead out of the box and two WD's dieing in production. I have wasted time, effort and money on three of these WD drives and lost ALL of my data. I haven't checked the warranty status of the drives, I'm not losing my data to WD drives again. The dead drives have been disposed of.

One of the worst sales and customer services experiences I have ever had. I purchase a sd card 256gb on 26.1.21. Paid via PayPal. Money was deducted however no confirmation received from WD following placing the order. Phoned up following day and was advised there is an issue if you place an order using an iPad. Why wouldn’t such a large company inform people of this on their website. Contacted WD following day, I was advised the order did not got through and it would need to go via escalation team for a refund. Have had no further response from WD and my bank is now showing 2 payments have been deducted by WD of the same amount. Unable to contact them now as lines are closed and no email contact. Terrible will never buy from them again and it looks like a lot of others have had similar bad experiences.UPDATE 2.2.21-PayPal were amazing at getting the funds back, WD. An absolute nightmare.

Terrible experience, if you need to return something forget it can't even generate a returns label!

Ordered 2x western digital gold hard drives on the 1/1/21, after 5 days had anemail saying not in stock and due to brexit don’t know when they will be in ,so phoned up to cancel. After another 5 days get an email saying they are on there way, immediately ring and say I’ve cancelled, call centre say “ you cannot cancel “ So this is what you have to do ,when the drives arrive I “refuse delivery “ (ups courier) and then the parcel gets sent back to western digital ,not uk but goes to Netherlands, i have tracked parcel and it’s still in uk ( 8 days and counting )so nearly £300 down ,at the moment all because nobody can pick up the phone to stop a order,!!!

Die Firma schickt nur defekte Geräte und man muss beim Austausch der Geräte den Verstand selbst bezahlen. Jetzt ist das Support-Portal seit Tagen "wegen Wartungsarbeiten" Offline. Ich hab immer noch ein defektes Gerät zu Hause und hoffe, dass paypal mir weiterhilft.

I purchased a MyCloudHome Duo 8TB about 4 years ago and after about 1.5 years it failed after a major firmware up-date. Support was helpful they sent me out a new HDD to try and rectify the issue but it didn't so they replaced the whole unit. But i lost data - i paid to get most recovered but it doesn't come cheaply. The replacement has done the same thing, contacted support and after waiting 30 minutes they just sent me an article to read through, treating me like an idiot. Once I explained I'd been through the article I was told to contact local support - he did give me a number. Personally I wouldn't bother as these just don't seem to be fit for purpose at all. Don't waste your time or money.... just not worth it.

No. NEVER AGAIN. I needed to order a hard drive for my data because my laptop is failing. Western Digital was not honest about how long their delays would be, don't take the order if you can't deliver. Almost two weeks I have been waiting now. I have had to find alternative means to partially back up my data. Massive let down.

Eigentlich hat WD NULL Sterne verdient. Ich habe mir damals 2017 eine 2 TB MyCloud für ich glaube 160 € gekauft. Es war mit der schlechteste Kauf den ich je hatte. Die Platte war langsam, absolut nicht benutzerfreundlich und einfach nur umständlich in der Einrichtung und Handhabung und letztendlich hat sie nach etwas über 2 Jahren den Geist aufgegeben. Es ging gar nichts mehr. Ich konnte nicht mehr drauf zugreifen. Auch kein Reset hat mehr geholfen. Somit waren meine Daten und der NAS Server für den Müll. Support gibt es auch keinen von WD. Ich bin stinksauer und kann jedem davon abraten. Für mich macht WD eher den Anschein ein Abzocker Laden zu sein. Ich kenne WD noch von früher vor 20 Jahren. Da konnte man mal ne Platte kaufen. Aber jetzt ist es einfach nur noch Mist. Ich hoffe die Firma ist da wo ihre Produkte auch sind. Nämlich auf dem MÜLL