Western DigitalReviews of wd.com

I had my warranty honoured and approved by WD. They sent me my RMA instructions and I followed everything completely. They sent me a message saying they received my defective product and that my replacement would be sent out. They are liars. They first say there is an issue with my address. There is none. They then refuse to assess my concerns in chat on on a phone call. This company is full of frauds. Buy anything else.

Wenn man mit minus Sternen bewerten könnte, bekäme dieses Unternehmen 10 Minus Sterne für Arroganz, Nicht vorhandenen Kundenservice, zwingen von langjährigen Kunden in teure third Part Produkte und absolute Unfähigkeit innovative Produkte zu schaffen. Kunden sind dem Unternehmen lästig und Verbesserungsvorschläge werden in der Schublade gelegt. Ich hoffe das sich das rächen wird und WD vom Markt verschwindet.

Abysmal customer service. I won't be buying any more items from them, despite have purchased a number in the past.

I am a long-time supporter of Western Digital products, I use and replace Western Digital HDD & SSD drives in my PC and have done so for as long as I can remember, I also have a Western Digital NAS, this was purchased with (FREE) support software (WD Smartware) in order to enable back up and recovery of selected files on my PC. I have 4 x 3tb WD HDD and 2 x WD SSD drives in my PC, mainly used for media storage for my collection media projects and my music collection. All this media is backed up using Western Digital Smartware, I have just discovered that Western Digital no longer supports the included software that was purchased with my quite expensive NAS (Western Digital My Cloud). Visiting the WD website I am prompted to download and instal a recommended alternative, while the alternative was downloading, I searched for further information about the software only to discover it is actually a virus program that includes a file back-up and recovery element, This product is also not a free service and can only be used with an annual subscription, this is unacceptable because I am now unable to use my WD NAS unless I incur charges for the software that was free with the initial purchase. I am disappointed to the point that I will no longer consider any further purchases from Western Digital, My NAS is now of no use to me.

I am a long-time supporter of Western Digital products, I use and replace Western Digital HDD & SSD drives in my PC and have done so for as long as I can remember, I also have a Western Digital NAS, this was purchased with (FREE) support software (WD Smartware) in order to enable back up and recovery of selected files on my PC. I have 4 x 3tb WD HDD and 2 x WD SSD drives in my PC, mainly used for media storage for my collection media projects and my music collection. All this media is backed up using Western Digital Smartware, I have just discovered that Western Digital no longer supports the included software that was purchased with my quite expensive NAS (Western Digital My Cloud). Visiting the WD website I am prompted to download and instal a recommended alternative, while the alternative was downloading, I searched for further information about the software only to discover it is actually a virus program that includes a file back up and recovery element, This product is also not a free service and can only be used with an annual subscription, this is unacceptable because I am now unable to use my WD NAS unless I incur charges for the software that was free with the initial purchase. I am disappointed to the point that I will no longer consider any further purchases from Western Digital, My NAS is now of no use to me.

Three months and I'm still waiting for a Warrenty Return. Despite chasing every 2 weeks they seem to never have a response and their RMA department seems like it is being run by 1 person. Currently waiting 3 weeks for the Tracking number to be sent over to me......

Der Support ist unglaublich. Entweder verstehen sie kein deutsch oder die wollen einem nicht helfen. Bei mir war die erste mycloud ex2 ultra defekt und wurde über Amazon ausgetauscht. NAch inbetriebnahme und Anmekdung bei WD im Portal waren jetzt zwei Clouds aufgelistet. Die alte defekte und die neue. Ein löschen der alten Cloud ist nicht möglich. Dazu wollte er beim Anmelden immer auf die alte Cloud zugreifen. Auserdem konnte ein User der bereits auf die alte Cloud Zugriff hatte nicht mehr auf die neue eingerichtet werden. Dies versuche ich nun schon seit Wochen diesem Support verständlich zu machen. Leider kein Erfolg. Entweder können die in ihrer Software nichts korrigieren oder die wollen nicht.

If I can leave a 0 star I would. I owned a number of different brands of storage hardware and western digital has got to be the worst. Very unreliable and you ended up probably worse off with unretrievable important data. The first one of an older model - 50GB which requires you to plug it into the power point to start went dead in about a year, all my computers were not able to read from the hardisk thereafter and I could not retrieve some important data on it. There were no mishandling or accidents, it just went dead like that. The second one which is a 500GB small portable unit bought some 10 years later was operating alright at the start but months later when I was moving files, it kept either disconnecting occasionally or connection error messages popped out, sometimes I have to start over again and wasting lot of unnecessary time. It became more frequent and I decided to shelf it. Months later today, it went dead as well. This is such a horror stories especially if you trust it with important data. So if you want a reliable storage hardware, do not choose WD. Some of my other brands bought earlier even outlasted both my WD hardisks.