Western DigitalReviews of wd.com

Ordered a 10TB drive from the WD online store which got shipped quickly. This is as far as the good experience went. It was immediately hung up at UPS - having spoken to UPS and another department in WD, this is because WD have not covered the shipping fees for entry to the UK from the EU - something they are doing until they get stock in the UK / IRELAND. They didn't cover it so it sat at the despatch center in UPS, UPS notified me and WD, yet WD did nothing of it. Then due to WD not responding, UPS returned the item to the seller. WD have called me a liar, told me conflicting advice, told me I am getting a refund, then told me that they are sending out a new item, told me that they are waiting for confirmation from UPS as to what is happening and now that they don't know whether they will be sending a new one or if they will be refunding. Everyone I speak to seems to know less about what is going on than the last. I am £159 out of pocket, with no drive and a relentless pinging backwards and forwards between someone working the support ticket who doesn't know what they are doing (Chris). To top it off, they ignore the communication on the PayPal case that I have been forced to open, just to delay everything further. Terrible service.

I placed my order for an external hard disk on the 13th of January 2021. UPS ended up losing my item so I contacted WD's customer service on the 9th of February. It took them over a week for them to respond to me and ask me to further wait. I ended up asking several times for updates and because of the lack of feedback I asked for a refund on the 11th of March as I got told by that same customer service that I could replace the order on my own (which I don't understand why I have to go through the refund and repurchase process). Until then WD kept telling me that they were 'investigating' on the situation although that lasted way over a month. I asked for a coupon code to compensate this awful lack of customer service and me having to go through all this and reordering the item on my own, and I got gladly given a 15% coupon code. I got refunded and placed my new order on the 19th of March. I have been waiting for 13 days to receive my order and today I just learned through the UPS tracking that the item got sent back to WD. I reached out to UPS several times and they keep on telling me that they can't do anything and also explained to me the issue with the first order and also informed me that since it was tracked and insured WD should be able to process a replacement for my shipment while they were conducting the supposed investigation. So basically since the very beginning there are problems from all sides but the lack of customer support and feedbacks from WD is incredible. I am now waiting for an answer from WD regarding the current situation but I would definitely NOT recommend purchasing anything through the western digital shop!

Do not buy from this online store. I bought an external hard drive and after waiting for many days I was notified that because of Brexit there is a delay and they do not know when they will send my order. This is totally unacceptable. I have have requested a refund but I had no response.. I cannot believe that they are still doing business while they cannot let their customers know when they will dispatch the order... Avoid this store..

I ordered a hard drive, which arrived corrupted and unusable. Tried emailing them through their support page, was ignored. Finally managed to get in touch via phone, during which once they looked at my account they were like "ohhh you've sent us emails!" Got a returns label emailed to me to return the item, but Western digital have refused to accept the delivery from UPS, UPS have said there's nothing else they can do as the paperwork is all square on their end, and now the phone line for Western digital won't call out the call just cuts off. I've sent them more emails but undoubtedly these will just be ignored and western digital intend to keep the money they have received from me for a product which does not work and which they refuse to take off UPS. Do not buy from this company, they are completely dishonest.

Order a new hard drive which was due for delivery on Monday. It is now Friday and the shipment has not arrived and is currently in the Netherlands. No communication from the seller. I've had to make three phone calls to find out what is happening and so far the company has not been able to explain what has happened or why they did not bother contact me. I have now made three requests for a refund which has not been forthcoming. If you read the reviews on this site you will see this is a problem other people have had with this company.

Western Digital great method to rip you off, if you bought one of their hard drives you'll eventually lose all of your information and then they will try to recommend you use one of their 3rd party referral sources to pay; ridiculous amounts of money, to get your valuable information back, and theyll keep trying to express to you that you should be willing to pay any amount to get something back that has a significant value to you.

Ordered a hard drive from the UK online site, after 2 weeks I still hadn't received it. Checked where it was via tracking (UPS) and apart from saying it was out for delivery it never turned up. Emailed WD & UPS, no response, tried to contact and all that was there was a phone or chat bot with standard useless information and no answers. Finally UPS found it but instead of delivering it they sent it back to WD... Emailed WD (UK) but they tell me they can't help as it's a different company or division (Netherlands distribution centre) and I would need to refuse delivery if I wanted a refund as they can't cancel an order, but it's never been delivered...! WD have my money/hard drive and I'm losing patience, got a different hard drive via Amazon the day after ordering. Western Digital... never again.

All I have had from western digital is your case has been escalated since 2 and half months . Twice UPS collected for returns and both times returned back to me as they can't handle too many parcels to return. Both companies useless. All I want is my refund but no luck. I have explained to WD that my husband is in hospital with heart issues and its too much for me to keep calling every week. But don't care about their customers.