Western Digital (WD) is a leading provider of storage solutions, hard drives and Network Attached Storage devices for backup, sharing and storing the worlds data.
Western Digital (wd.com) has 666 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Computers & Phones · Irvine, California
Excellent
Computers & Phones · SAN DIEGO, California
Excellent
Computers & Phones · Oakdale, California
Excellent
Computers & Phones · Burbank, California
Excellent
Showing 587 reviews with 1 star · Clear filters
Philipp
Ich habe am 04.05.2021 eine Festplatte im WD-Shop bestellt. Angeblich wurde diese auch versendet, leider habe ich bis heute keine Ware erhalten. Der Support ist wenig hilfreich und hat immer noch keine Lösung des Problems präsentieren können. In Zukunft werde ich wohl wieder den Weg über Zwischenhändler wie zB Amazon gehen.
David F.
This website states that they usually ship their products the next day. After three business days, I check my order status and it stated "in process." I called on the next day to get a more definitive answer. They told me my product was "on backorder" so I cancelled my order and will order from a more reliable source. I wish that I would have checked Trustpilot before placing an order with this company.
UserVonMyDealz
Bezahlt und seit 1 Woche in Status "Wird bearbeitet". Anscheinend ist der Laden selbst für eine Benachrichtigung, dass sich die Lieferung verzögert, zu faul. Ich warte noch weitere 5 Werktage, dann wird ein PayPal Fall aufgemacht.
Miles D.
Ordered 2 x hard-drives nearly three weeks ago, they were dispatched, lost by UPS. No updates on where they are, no refunds, no idea if they will turn up. Terrible communications and customer service from Western Digital and UPS. Told to just keep checking the shipping ID until something changed and its been 2 weeks, they could provide no help. Paid for the items and they didn't arrive. Essentially robbed of cash by western Digital.
Andreas R.
Ich habe Ware bestellt, sofort bezahlt, und darauf eine Woche gewartet. Da der Zusteller genau so schlecht ist wie dieser Shop hier, kann ich niemanden erreichen. Ich habe WD 6 Emails gesendet. Auf keine habe ich eine Antwort bekommen. Hauptsache Geld kassieren, und dann auf die Kunden scheißen. Miserabel. Nie wieder WD.
Simon T.
WD failed to return a NAS drive to me after supposedly repairing it. I contacted them several times about this. The first person "Logan K" said they would investigate and get back to me. they didn't. The second person "Logan S", almost certainly wrongly, said it was not a US WD support issue as the RMA had been raised in the UK (even though the drive was lost in the US). They gave me a UK contact phone number which proved to be wrong. I cannot find the right number as the website has the wrong number too.
TISRESPECT O.
I've had 3 WD devices for the last 2 years and all of the 3 devices malfunctioned overtime.I trusted them with very important business related data and now I've lost everything. Customer support is absolutely disgraceful and very unhelpful. Even the Talk-talk customer support is better than Western Digital's. Don't buy, don't use it, just get rid of it ASAP.
john C.
Terrible experience. Shipped - didn't even make it to my country. Asked for refund. Ignored me. They sent another one. Sent it back - it's now stuck at UPS in Poland and has been for 21 days. WD will not refund me. Will claim Section 75 of Credit Consumer act and get my card refunded.