Western DigitalReviews of wd.com

The customer support is atrocious, have been waiting 18 days for my refund for a return product they received 24hrs after me sending it. They couldn't even get my paid for delivery to me that fast!!! Missed delivery date by a day, durin which time i reorder the same product at a cheaper price... this time i preempted the day late delivery and was nearly proven right, this one actually never even turned up at all!!! Round the mill with customer services, was told all refunds take up to 10qprking days but here I am 19days later no refund. No call backs since my last contact on 13th Sept and no manager call back as requested. Will never be buying from WD again! Ironically, and much to my chagrin, the product that didn't even turned up was refunded within 24 hrs of notice of their end of investigation... Just flying in the face of their 10days lead time!!!!

Read the other reviews!! This will be the worst customer service experience of your life. It took me over 4 months to complete a simple return, and I had to fight them every step of the way. It was HOURS of headache and stress. Seriously don't buy from these guys, look elsewhere

Tengo dos toshiba mas de 2 años y sin problemas, me compre un WD 8TB, solo me ha durado un año. Con todo lo que conlleva, la pérdida de todo lo que tengo. Intentando recuperar los datos. Sin comentarios....

Ordered a product from WD. After several weeks they couldn't tell me when it would be delivered so I cancelled the order. They then decided to deliver the order and charged me for it. I now have the headache of returning the item to get my money back and their customer service couldn't care less. I'd never ever buy anything from them again

I ordered a memory drive that should have arrived within a week of placing the order. It hasn't, nobody will respond and since then I have received numerous phishing attempts to my account. I believe I have been scammed and lost my money. Please avoid

DID NOT REFUND ME £400 AFTER THEY LOST MY PACKAGE. Terrible customer service, they never refunded me after they said they did and when I enquired further they ignored me.

Ich habe mir vor 3 Jahren eine Home-Cloud Duo gekauft, um sie beruflich zu nutzen. Aber auch im Privatgebrauch ist sie unbrauchbar. Die erste ging nach 4 Wochen kaputt inklusvie Datenverlust, obwohl gespiegelte HDD. Die zweite stellt permanent den Betrieb ein. Es ist nicht möglich Massendaten zu speichen, wie Fotos oder Musik. Der Zugriff darauf funktioniert nicht, Musikbibliotheken werden ständig zerschossen. Man sieht nur Eieruhren oder eingeforene Bildschirme. Möchte ich eine PDF exportieren, spielt schon die Dateigröße keine Rolle mehr. In der Zeit, in der ich diese Rezension schreibe, warte ich darauf, das eine 9 MB große Datei gespeichert wird. Ich bin so stinksauer, das ich nicht weiß, ob ich das Ding zurück zu WD schicken soll, oder direkt aus dem Fenster werfen. Es ist wirklich eine Frechheit, das diese Probleme partout nicht in den Griff bekommen werden. Ich kaufte diese Festplatte in der Annahme, sie sei so gut wie HDD-Baracuda, die ich schon seit über 10 Jahren störungsfrei benutze. Das war wohl nix. Absolut nicht zu empfehlen.

Returned a G Raid 8TB purchase due to the one hard (4TB) drive not working straight out of the box. Once finally getting through to the customer service team I actioned a return, due to my experience and confidence that a replacement would be any better. The following day the item was collected and they took receipt the following day (signed and tracked) and then informed that a refund would take up to 10 days.... I'm still waiting for my refund a month later after numerous calls and my case being escalated on every call (apparently). Every time you call it's the standard reply of wait 3 days and it will be refunded.... still waiting! ABSOLUTE SHAMBLES, STAY AWAY! You've been warned.