Western DigitalReviews of wd.com

Some of us chose our own personal cloud (from WD) as an alternative to other cloud solutions as it puts us in control of our data. Sadly, it seems this is an illusion as WD pull support for the OS your HDD runs on whenever they feel like, with the flimsiest of excuses. This renders your perfectly functional HDD useless with terabytes of data stuck on it. Moreover, they mock long-term customers with a measly discount on a new NAS that they will just depreciate in a few years again (2022 will be their second culling I think). After being fobbed off by their support team (when they eventually decided to reply) I can only conclude that WD My Cloud is bordering false advertising by selling a “cloud solution in your control” with forced obsolescence baked into their business model. As HDDs go I’ve found them to be very good. However, the mobile app they ship with the HDD lags a few years behind current app standards if they ever even bother to update it. In conclusion WD’s greed in the NAS department have left me never buying a WD product again and recommending the same to anyone who will listen to me!

Ho acquistato un SSD sandisk sullo store on line durante il Black Friday... Purtroppo si appoggiano ad UPS per la consegna, o per meglio dire la non consegna... Unico corriere che su 10 pacchi, 7 non mi vengono consegnati, una vergogna anche perché come persona non ho alcuna forza contrattuale con il corriere e vengo continuamente trattato malissimo dal call center o via mail... ho provato a chiamare in causa western digital, ma ho capito che sono della stessa pasta del corriere a cui si appoggiano, rifilandomi risposte automatiche e preconfezionate o non rispondendomi affatto... una delle peggior esperienze mai fatte in vita mia... mai più... e poi ci si lamenta perché Amazon ha così successo, almeno loro hanno un servizio clienti impeccabile...

More than 2 months passed (69days!) since I sent back mine to Western Digital (WD SN850 2TB). They don't know when i get replacement and only make refund if I accept to wait another 9 weeks, and kind of never ask anymore for refund for any product you will ever own....which I did not accepted. By reading comments everywhere about their RMA, conslusion is Western Digital clearly ingore customer's rights. ____ Update, procedure was 3,5 months. Will think twice before buy anything from WD. They simoply dont calculate with stock for RMA, their processes are rubbish, no real procedure for refund.

I bought two 10TB hard drives from Western Digital online store on November 4, 2021. One of the hard drives I received was dead on arrival. I followed the company's product return process, and returned the product to the company with a pre authorized shipper (UPS). What’s worse even is the customer service of the company. It's the worst customer service I have ever experienced. The defective drive was received by the company over month ago, and I have yet to receive my refund for a failed product that was sent to me. This is the last time I will purchase anything from this company.

I have an issue where one-of-Akins photo’s are reduced in resolution; photos are replicated up to 6 times; and files are randomly zipped. I spent an entire day either on the phone with off-shore support and on their chat line to no avail. I was disconnected multiple times; no one called me back; no emails with step by step procedures as promised. Bottom line: their support is below 0 on a scale of 1-10.

I have bought a 4TB My Book storage disc which I am unable to set up and use as the installation software is not up to date. The WD software only works with Apple OS 11.0 [Big Sur] and is unusable with OS 12.0.1 [Monterey]. The WD Support is of no use to me as it only offers suggestions for modifying FAT files to hopefully get the software to work. My previous My Book installed and worked immediately, as described but WD standards seem to have dropped. Looks like others on this site have moved to Seagate for their equipment needs. Caution seems to be necessary.

Weniger als ein Stern drückt meine Enttäuschung nicht aus. Der Support ist a) Ahnungslos b) langsam c) nur per Chat erreichbar. d) neues Produkt kaufen und eine Beratung dazu – schier unmöglich. Fazit: A very warm welcome to my next Synology. Die Webseite strotzt vor 404 / Error-Meldungen und grottig auf bereiteter und mies übersetztem Content. Ein ständiger Wechsel zwischen Deutsch und Englisch. Ich bedauere künftige Kunden von WD zutiefst sich mit solch einer Service-Verhinderung-Maschinerie auseinandersetzen zu müssen. Wehe dem, der ein Produkt gekauft hat und Fragen dazu hat … oder vor einer Kaufentscheidung steht – bin komplett lost. Man sieht es auch am Bewertungsdurchschnitt. Da geht in Sachen Support oder Beratung nichts mehr. Danke für nichts.

Utterly shocking. Bought an SSD drive, it later turned out they had changed the specs of the drive causing it to perform worse than their budget range, no prior notification to customers. I returned this under RMA, after lots of back-and-forth, they agreed to replace it with a higher specced drive. 2 weeks later, the new drive arrived - exactly the same drive as the one I had already returned. I told them what had happened, and aside from receiving numerous apologies, have still not had the drive replaced. An advance RMA was set up, which is where the replacement is supposed to be sent out in advance, still no sign of it. When you request updates online you either get ignored, or the usual nonsense about "3-5 business days, system upgrade has caused delays, blah blah", the usual excuses companies use. It has now been 11 weeks since I returned this drive, for an RMA process which should be 3-5 days. I've even been told that requesting an update can cause delays in the process, and that I am better off waiting! I would advise anyone thinking of buying WD, think again. Their kit used to be good, now it's no better than anyone else's. They also change specifications that harm performance, but don't tell anyone. Their support is non-existant, you are viewed not as a customer but as an inconvenience. Buy from somewhere else.