Western DigitalReviews of wd.com

I returned a faulty HDD that was just within warranty. My RMA was updated to say the item had been received on 22 September 2021. In the 3 months and 28 days since the item was received by WD my RMA status still says Received / Processing. I have contacted WD by email numerous times but the replies have contained the usual varied excuses, and absolutely nothing has been done to assist me. I did receive a reply to one email where the support agent offered to send a replacement that was a different colour to my original, I replied within minutes confirming that this was acceptable - then silence. I sent a follow up email some weeks later, the same agent replied with no acknowledgment of his previous offer and a flimsy apology with no offer of further assistance. I will never, ever buy another Western Digital product based on this terrible experience.

Ich war Jahrelang großer Freund von WD HDDs, nie Probleme gehabt. Nun 2022 habe ich ein Problem mit einer Platte welche noch Garantie hat. NAS PRO HDD, um erstmal weiter zu kommen während des Reperaturprozesses bestellte ich zwei "normale" NAS HDDs. Eine HDD war bei Lieferung defekt, die 2. HDD lief und wurde im NAS konfiguriert mit der in Konfiguration /dev/sdx missing, also als Einzelplatte um später die neue Platte zu Syncronisieren. Nach ein paar Tagen Betrieb erreicht die Platte keine 10MB/s Übertragungsgeschwindigkeit mehr. Nach Recherchen im Internet handelt es sich um ein Modell welches für Raid nicht geeignet ist und aufgrund SMR Technologie zu diesem Verhalten neigt. (NAS Festplatte?) Wie kann man so etwas so nennen? Das ist ja als würde man der Bundeswehr eine A-Klasse als Schützenpanzer verkaufen! Außerdem macht die Festplatte Fehler im DMESG und klackert in unterschiedlichen Intervallen als wäre Sie defekt. Es gibt aber keine Fehler im smartctl. WD, WAS SOLL DASS? Von einer NAS HDD erwarte ich dass ich diese auch im Raid einsetzen kann. Im Garantieaustausch erhält man Recertified Platten welche irgendwie auch keine Performance bringen, im Vergleich mit neuen (160MB/s / 25MB/s) FÜR MICH HEISST DAS: NIE WIEDER WD, JETZT TESTE ICH ERSTMAL SEAGATE IRONWOLFS

TERRIBLE & SLOW RETURNS PROCESS THAT HAS TAKEN WEEKS AND IS STILL NOT RESOLVED. I returned a dead drive 8 months into warranty. Five weeks later and three weeks after receiving it I still have not received a replacement.

Alle Daten nach ein paar Jahren verloren. Keine gute Idee sich auf Hard Drives zu verlassen. Ich weiß allerdings nicht, ob andere Hersteller (als WD) wirklich zuverlässiger sind? Hard drive lasted a couple of years. Then it was not recognized by the PC anymore. Alle Data were lost. I realy don´t know if other manufactoreres are more reliable. One should think about alternativ data saving!

Koop absoluut niets van WD, geen enkele ondersteuning in het Nederlands, geen gebruiksaanwijzing zelfs geen antwoord op Nederlandse mails, terwijl deze firma in Hoofddorp (NL) zit. Zal toch zeker iemand zijn die in het Nederlands kan antwoorden. WAARDELOOS heb helaas drie schijven van ze. Ik verkoop ze tegen elke aannemelijke prijs. Opgelet geen ondersteuning bij installatie en gebruik.

I bought my first NAS drive [WD MyCloud Mirror - 8TB] in 2015. What should have been a great idea as I needed remote access to my data turned into 6 years of pain. I could rarely connect using web access. Even when I was at home the unit would rarely connect via web access. So I could not check the health of the unit, its storage capacity or access the dashboard. And when the WD MyCloud site said it could not connect it would tell me to check settings on the dashboard. Well how was I supposed to do that if I couldn't connect to it? As I could almost only access the files using a shared link on my Mac's Finder at home the WD MyCloud NAS was only good as a large backup storage. I spent numerous hours over many years getting advice from WD but really to no avail. I've now dumped WD MyCloud and invested in Synology.

Once upon a time, Western Digital was a reputable company, selling quality products. But that was then, and this is now. I’ve been in the computer industry since 1977, both professionally and as a hobbyist. I’ve seen many technology companies come and go. WD needs to go. They’ve become a greedy conglomerate, unconcerned with the customers who keep their company afloat. Their products are poor quality now, and their corporate policies are even worse. For example, if you spend months returning broken products repeatedly, it’s reasonable that your warranty should be extended to cover all that downtime. WD won’t do that. And it’s their corporate policy to tell customers to pay for returning defective equipment. You read that right. They ship you a replacement product that doesn’t work, and you’re expected to pay to ship it back. A company run that way is not a company you should trust. I won’t ever buy another Western Digital product. P.S. It’s now almost 2 months after starting, and I’m still trying to get a hard drive replaced under warranty. In retrospect, I probably should have sent them back when I bought them. One of two was dead within a week. The replacement ran hot, but didn’t go dead. That’s the one that’s now dead that I’m trying to replace under warranty. They sent me a dead replacement last month. So now I’m waiting for the replacement’s replacement, which is a replacement for the dead one I got when it was new. Does this sound like a company you want to do business with??? WD offers a five year warranty on their “gold” drives. But what good is a warranty when you have to go months without it, because their service is so incompetent? No, I won’t be buying any more Western Digital products, regardless of the warranty.

Can only give one star, would be zero but not available. As a precaution, l always back all my files yo an external drive, wd has a fair reputation, so l choose to use their hardware, huge mistake, after a small issue after a power cut l went to my back up, and it isn't even available to view, computer does not find it, nor has any device l tried it on, so next time l save my cash and buy a better product, this just cost me a hell of a lot of cash. Thx WD