Western DigitalReviews of wd.com

seit einem jahr schlage ich mich mit einer 5tb externen festplatte herum und diese funktioniert einfach nicht! ich habe mehrmals mit der firma telefoniert aber kein positives resultat. sisyphos arbeit: sehr frustrierend & ärgerlich!!! der kunden service ist zwar nett allerdings taugen meiner meinung wd produkte nichts. nicht zu empfehlen! wd gab keine kullanz an geldrückgabe, sondern nur einen gutschein, wo man wieder wd produkte kaufen muss.

I bought the 16tb version. I was offered a five year warranty. The external ports became faulty after one year, probably because of a loose 3tb connection. So I sent the drive back in November last year. First, Western Digital could not replace the drive. Secondly, after 4 weeks, they offered me a 24tb drive as a replacement. I thought 'great.'. This never materialized. Third, they offered me a refund. This has never materialized either. In short, I am standing to lose nearly eight hundred quid down the shoot. Western Digital then said they would refund before the end of January this year. This never happened. I have recently been told, now, in Feb, six to eight weeks to process a refund. As a result of Western Digital, stalling, and stalling, and stalling over a refund, I am now going to have to go to the small claims court, to try to force them to refund me for faulty goods. You have been warned!!!

When your WD hard drive fails do not return it under warranty! They have plenty for sale in the webstore but none available to replace your broken drive. I'm now waiting 4 months and nothing. I call them, they apologise, say they are going to do something - then nothing. Return your drive to the store you bought it from for a refund. THIS COMPANY DOES NOT CARE ABOUT YOU.

I have been stupid enough to buy a new MyHome after they shut down support on my old one. They offered me a discount of 20% if I would buy a new product. Their price included the discount was way more expensive than than prices I could find in my own country - Denmark. Shame on you WD!! When I attempted to register my product I got an error message saying something like "refresh page and try again". I did that and now I got a message that my serialnumber was wrong which it was not. Then I wrote a support, and they answered by sending me links to their knowlegde database and other links - which I had found myself. And they told me that my "incident" would be closed after 72 hours. So literally NO support. WAY TO GO WD :( Then i wrote on their facebok, hoping to get some help there. My comment magically disappeared after a littel while. So I will probably never learn, why I cannot register my product, because I don't know where to turn to. They only want to sell and get your money - after that they don't give a damn!!

WD 4TB Portable Drive This drive failed during the warrantee period and I returned it under a RMA (I had to pay postage). WD confirmed that they received the returned drive on 30 November 2021. It now very nearly two months later and nothing has happened. The RMA status simple says "Received / Processing". I've contacted WD twice. The first time they said it was "global supply problems" and asked me to wait a little longer. The second time they have simply ignored me so far.

I usually buy products that make my life easier, not more difficult, whether at work or home. Instead, with the Western Digital My Passport, I have lost data when three separate hard drives became corrupt. I am losing productivity in my work by using WD products; as I have to nursemaid and fix WD issues - it won't eject when requested, data becomes corrupt, passwords are no longer recognised (with no means of password recovery or reset). If you are happy to lose data, waste time fixing problems, and generally like portable hard drives that often become corrupt, then Western Digital is the drive for you. Zero faith and trust on this inconsistent and unreliable product.

We ordered a HHD from WD on the 30th Jan 2021. The order status just shows ready for dispatch but not delivery and a thorough waste of our time. NEVER use Western Digital is our advice.

zero star! They can't cancel the order after 20 minutes of placing it.. they said they need 3 business days to cancel it but never happened and then WD ship it anyway .. horrible support service and still didn't got my refund !