Western DigitalReviews of wd.com

Ja, im Gegensatz zu vielen Einträgen, muss ich dem Support von Western Digital meine Hochachtung aussprechen. Durch einen technischen Faux Pax kam es Beim Kauf einer WD Black D10 zu einer doppelten Abbuchtung bei Paypal. Der Mitarbeiter des Supports nahm die Meldung freundlich entgegen, stellte kurz Rückfragen ans Backoffice und erklärte mir, wie eine Lösung kurzfristig erreicht werden kann. Nach Zusendung der entsprechenden Screenshots von Paypal kam die Rückerstattung noch am gleichen Tag. Die bestellte Festplatte wurde kurzfristig geliefert und funktioniert ohne Mängel. Tja, ich bin zufrieden.

What can I say, WD get a bashing but Hermione in customer services made my day and turned a $500 piece of tin, into a useable NAS again. Hermione pulled it out of the bag, its a shame that WD head office dont do the same, and sell the spare parts that are required to run the hardware.. Back to searching the globe / internet for power supply blocks that are litterally impossible to source.

After placing an order for a 3TB external hard disk I read the comments on Trustpilot and started worrying. I even called the WD store the following morning to cancel my order. The customer service was absolutely friendly and helpful. I was told the item was already shipped by I could return it and get a full refund. I mentioned my worry was about the long possible delivery time. I was suggested to buy another one with shorter delivery from another website without worries and to request a refund on theirs. They also created an incident case for which I received a notification email immediately. Since the customer service seemed very helpful I tried to wait at least a day. As a matter of fact the item was delivery in perfect conditions the following day. I was probably lucky with the delivery but in any case I can assure the customer service is responsive and helpful. The only downside is that it can only be reached over the phone as there is no email address.

Ordered a 500mb SanDisk Extreme Pro on 25 June and it arrived today on 30 June from their depot in Holland. Must admit I was a bit worried after reading the reviews on here. But it works as it should and it was cheaper direct than buying it from Amazon.

Really happy with this purchase, delivery was so quick especially as it wasn't from the UK, think it took only 1 day.. Amazing! And the price buying direct was cheaper then anywhere else including Amazon. Would definitely look to buy from them again. Have a few WD and SanDisk items and never had any issues.

Haw my WD blue 3TB internal drive for just under 5 years and it still works flawlessly cannot fault it, It is still very quick for a mechanical drive and it's age. i also have a freeview recorder and it was very slow put a spare WD in it and the difference in speed is massive.