Western DigitalReviews of wd.com

Disgraceful cowboys. I ordered a 2tb SSD for 189.99 euros. Good value but QLC so might not have the longest lifetime but for a PS4 pro anyway. Three weeks ago. Anyway after a week, no sign of it contrary to delivery guidance. Contacted them and they suggested there was a major delay. Advised that I wanted it urgently and could I cancel and order elsewhere. At this point, it should be noted, payment had already been taken and my bank account debited. They said that they requested cancellation and once approved, I would be refunded. Two days later, the transaction had disappeared, I was advised the order was cancelled and my bank account replenished with the 189.99. Anyway, was happy enough. I had a number of payments I had to make in the following week but knew that I would still have 170 euros in before payday came. So, yesterday evening I decided to go to the new batman movie with my nephew. I wanted to treat him and went to buy the tickets. To my horror and embarrassment, my card declined. I logged into my online banking and a full week after refunding me, they had charged me again and said that they couldn't cancel it in time. So I was overdrawn and my nephew had to buy both tickets. This morning, my account was charged by the bank for being overdrawn. These f#####g cowboys refuse to take any responsibility saying it's regrettable but it's their process that if they can't cancel in time they can't refund. So I don't have the device and I'm waiting way longer than the timescale. Unwilling to help. This is a huge brand. A massive name in HDDs and ssds. I can't believe how poor their customer service was and is. I'll never buy anything from them or manufactured by them again. Stay away or if you are buying their stuff by third party. These guys are an absolute joke. @keith Jones my issue actually mirrors yours. I'm going to contact the bank and try to do a chargeback on my card

Kundenservice unterirdisch. Ich warte seit 10 Tagen auf eine Festplatte. Einmal kam eine Info nach Rückfrage meinerseits. Danach nichts mehr. Einfach nur lächerlich.

How I wish I had looked here before purchasing an item from this bunch of charlatans. In brief my issue echoes almost all of the issues on here. Purchase item Item fails at less than 6 months old under warranty Refused refund as they only offer refund on items less than 30 days old Return item for exchange under RMA Hear nothing Chase them up to be told item is unavailable Offered alternative Alternative takes 10 days to arrive I fear for the people who work for them as they must be losing customers hand over fist Losing customers = loss of revenue = loss of jobs

advertised a product to be delivered in 4-6 business days. 5 days after order they confirm that they cannot ship the product as they don't have it in stock but fear not, in an unforeseeable future they will randomly ship it and charge you for it. They don't know when but at some point in the future. So if you want to order something that you don't really need, this is the place. Oh, you want to cancel an order that they cannot fulfill? forget about it. Worse support with awful policy. Welcome to Western Digital!

Recently ordered a hard drive I was then days later informed of unknown delivery date I contacted Western digital for the new date no reply then contacted to cancel no reply opened case with PayPal who issued a refund terrible company and customer service

I would give this outfit 0 stars if I could. Products I am sure are very good, sold from a slick website. Customer Service is appalling. They are a large company with large resources at their disposal. Customer Service is more like someone running a business from a shed. Sent item back on 28 Feb, unused, unopened. Heard nothing back. Contacted so called 'Customer Services' on several occasions, fobbed off, promised refunds. Result- nothing. For verification purposes my order number is 0014144351. Do not touch this company. This has been and continues to be an awful experience.

Dreadful company, I won't buy from WD again. They have such a rotten customer service and will not allow you to cancel an order once placed. There is a tick box at the box saying let WD know what you think, if you read the reviews on here it only shows that they don't listen to any customer complaints at all.

Ich habe ein Produkt zurück geschickt, leider bekomme ich mein Geld nicht zurück.