Western DigitalReviews of wd.com

Order never arrived, no contact details, shown as delivered to Netherlands, hopeless, attempting a chargeback, ordered as I wanted product 5 weeks ago and still nothing

I foolishly paid them money for a hard drive, thinking that they would actually send me what I bought. A simple hard drive - nothing complicated. First of all, do not believe their “next business day dispatch” claim. Despite what they claim on theor website, they do not dispatch before AT LEAST five business days. In my case, that did not even happen at all; my order has never been dispatched and after some promises that I would receive a tracking number “by today”, the customer service simply stopped considering my queries. I lost my money because they are also not answering to my requests for a refund. Someone should prevent them from selling in the UK.

I was sent a voucher to upgrade my old WD NAS. I placed an order in January which never arrived so was given a refund and another voucher code. I reordered in March and the same thing happened. No NAS arrived. Today I have received a refund for the second NAS despite receiving an email last week saying they were resending the order,

*Update* You can make a chargeback claim through your debit card to reclaim your money. Also the hold ups are because WD aren't providing the full/correct customs paperwork and therefore it sits in customs for 2 weeks. Can't leave '0' stars so it has to be 1. As with so many of the reviewers on here Western Digital have take my order and money for a 2TB hard drive and lied every time I have contacted them. I have never spoke to a customer services team as useless as WD. They won't contact UPS, but they will repeat parrot fashion the tracking info from their website. They won't cancel the order and despatch a replacement. They won't reply with an update and they won't acknowledge multiple requests for a refund. Customer services last communication blamed the USA. "As mentioned in my previous communication the team responsible for the status of the order and refund are still working on a resolution for this request, however taking into consideration the fact the office is located in the USA, there is a considerable time difference so we have not received a response yet." I hope head office read everyone's reviews and do something about the cowboy UK office.

Absolutely appalling service and quality of product. After waiting 3 weeks for a hard drive to be delivered, it was unusable. I tried everything to get it to connect to my computer and nothing, until one final attempt, it started flashing fast and appeared on my desk top. I quickly attempted to erase it, which failed, as the hard drive jumped off again, never to be found. I attempted to return the product through the RMA service, which means nothing to me, I wish companies would not use acronyms on the public. Anyway, I've registered the RMA, not aware what happens next, but only have 30 days, which doesn't fill me with hope having waited 21 for it to be delivered.

Schlecht…schlechter WD Ich habe mir eine teuere my Book Festplatte mit Verschlüsselung gekauft und dachte das mach ich besser mal beim Hersteller direkt. Den Aufpreis ist es mir wert. Das Ergebnis: 1. Festplatte kommt bereits defekt an 2. Support wusste erstmal nicht weiter Chat bricht ständig ab wenn man die gewünschten Angaben zusammen sucht 3. Ich brauche die Festplatte dringend und ich will direkt einen Umtausch. Das geht aber nicht weil ich leider nicht innerhalb von 14 Tagen sondern von 18 Tagen mich gemeldet hab… 4. ich will direkt eine neue Platte kaufen und dann einfach das Geld wieder haben, da fängt der Mitarbeiter ab was von nem Gutschein zu erzählen. Was soll ich mit nem Gutschein ? 5. ich hab aufgegeben und habe eine Platte eines anderen Hersteller wo anders gekauft ( lief alles super und war auch noch billiger und funktioniert) was bekomme ich ? Einen 15 Euro Gutschein als Entschädigung, das Geld wird man mir dann nach Bearbeitung schicken. Ich wundere mich weil es ja kein Geld sondern Gutschein geben sollte. War wohl ein Missverständnis. 6. Ein Monat ist nun rum und ich habe einen 15 Euro Gutschein erhalten und warte immer noch auf meine Erstattung von der ich noch keinen Cent gesehen habe 7. auf zwischenzeitliche Beschwerden ist nix passiert Ich kaufe nie wieder im WD Store und ganz sicher auch Knie wieder eine Western Platte, mir sind vorher schon mehrere mobile wie stationäre Platten kaputt gegangen ohne das ich damit schlecht umgegangen wäre, im Gegenteil eine war eine reine Regal Festplatte. Das war mal so eine gute Marke

I would really advise consumers just to buy off amazon regardless if the price is a little more. Dealing directly with companies such as Western Digital is an absolute joke in 2022. 1 month after order and nothing. No contact, tracking doesnt work and they never respond to emails. 3 of which i sent and none been responded. So to clarify, in 2022 you order with Western Digital and the products are shipped from Netherlands to UK. Items from China come within 9 days. As i said, consumers should avoid buying from them directly UPDATE Since the order of my placement (march 7th) they have contacted me four times after i have requested to refund my item. In which the email stated on all four there was a change in the shipment. Since, i have had four different tracking numbers, and the last showing to be delivered in NL. When im actually in the UK. Absolutely clueless this company. Paypal involved. Im shocked Western Digital wont even cancel my order when everything has been in a reasonable time frame. 1 month and still ongoing

Horrible customer service, been trying to get a return label from them for weeks now. Was supposed to send back a faulty hard drive back to US with my cousins, they came and left a whole week ago and i still dont have a return label. If zero stars was an option I'd choose tht!