Western Digital (WD) is a leading provider of storage solutions, hard drives and Network Attached Storage devices for backup, sharing and storing the worlds data.
Western Digital (wd.com) has 666 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Computers & Phones · Irvine, California
Excellent
Computers & Phones · SAN DIEGO, California
Excellent
Computers & Phones · Oakdale, California
Excellent
Computers & Phones · Burbank, California
Excellent
Showing 587 reviews with 1 star · Clear filters
Dmitrij V.
Absolutely 0 support , hard drive delivered to - Other , no help at all , refund denied , need to make chargeback , said will investigate with ups after a day send me - refund denied and no help. probably same bull*** whats amazon is.
Pandelis S.
Worst hard drive support ever. This company charges a handful of money for a hard drive and a cloud service only to let you lose files, never to be found again. Their customer support is absent, they just leave you to it like “oh, this happened”, no refund, no anything.
DS
Ich habe eine externe festplatte bei WD bestelt, welche bereits nach einem Tag defekt war. Man konnte überhaupt nicht mehr auf die festplatte zugreifen. Ich habe die Festplatte am 22.03.2022 sofort zurückgeschickt und wartre bis heute 29.04.2022 immer noch auf die Rückerstattung des Kaufbetrags. Ich habe bereits nach 10 Tagen ein Ticket beim Support eröffnet (220407-000089) und hatte schon mehmals Kontakt mit einem Mitarbeiter. Dieser hat mich jedes Mal vertröstet, dass es noch ein wenig dauert. Das letzte Mal hat er mir versichert, dass mein Fall nun eskalliert wurde. Das ist jedoch auch schon eine Woche her. Wenn ich die Bewertungen hier so lese, merke ich, dass es kein Einzelfall ist. Bisher hatte ich nur WD-Festplatten gehabt, nun werde ich nie wieder etwas bei WD bestellen
Ronnie M.
Omg . Now they blocked my account again. On apple tv its normally temember login but sometimes not. Its blocked my even if i try another password its not working and now totally blocked!!!!
Moderator W.
Ho acquistato 2 SSD M2 WD BLACK SN 750 DA 500GB e a distanza di soli 6 mesi, il ciclo di vita di uno dei due, mi dice che è al 99%, in pratica scende l'1% ogni 6 mesi? e dire che avevo deciso di acquistare WD in quanto ho un SanDisk SSD Plus 120GB comprato nel 2018 e oggi 28/04/2022 è ancora al 92%! non so se sia normale una cosa del genere, il disco non mi dà problemi di funzionamento o errori ma resto comunque sconcertato, l'assistenza è una frana, ti chiedono di spedire il tuo prodotto e di aspettare 3/5 giorni oppure fare un RMA avanzato e pagare di tasca tua 25 euro piu o meno, e penso che sia una grossa fregatura e mancanza di rispetto verso i clienti una cosa simile, a mio avviso è piu giusto e equo, sostituire un prodotto difettoso con tanto di reso all'atto della consegna del prodotto sostitutivo (che tra l'altro può essere anche un prodotto riciclato da loro, altra assurdità)! WD tempo addietro era il mio riferimento assoluto, ma da oggi sono costretto ad oreintarmi verso altri marchi piu seri e con meno problemi sotto l'aspetto che loro chiamano garanzia! Negli anni ho avuto problemi con Arctic, Kingston, MSI, Be Quiet!, Noctua etc e non ho mai avuto problemi di sorta, anzi il piu delle volte mi hanno spedito prodotti sostitutivi senza battere ciglio e addirittura senza che gli mandassi indietro quello difettoso, quindi di cosa parliamo? Credo non ci sia bisogno di aggiungere altro!
Courtney
Wow so upon checking these reviews I can see that my experience is the common one for most, and from a company as big as WD I am truly shocked that it is this poor. Order a HDD, not shipped after 9 days. I contacted customer support. They then ship it (after I contact lol). They provide a tracking number but no company so it is literally useless, I don't even know if it's a real number or not. That was 3 days ago, I still am yet to recevied the shipping company (if it even exists lol), and couldn't even get an apology or reason as to why the product (which should have been shipped the next day) was shipped literally 9 days later. I needed it badly and ordered in 2 weeks in advance, it's way over 2 weeks now and not only do I not have the HDD, I don't even know the company that is supposedly delivering it to track the order. Do not use this company, do not buy their products (as I imagine any problems like returns will be the same), it is highly likely that after reading the rest of the reviews here that this is a scam. Guess I will need to go through the small claims court to get my money back as they are not responding to support tickets, and haven't been for a few days now.
Matthias B.
Hoffentlich lesen dies viele Privatkunden vor ihrer Kaufentscheidung. Privatkunden bedeuten Western Digital nichts (freundlich ausgedrückt). Meine 3 Monate alte WD RED hatte einen Smart Fehler, welchen ich beanstandet habe. Damit ging es los. RMA ist das zauberwort. Kundenfreundlichkeit kenne ich anders. Es ist ein unding, den Kunden mit diesem RMA Kram allein zu lassen. Die Rücksendung muss nach Tschechien erfolgen und natürlich auf KUNDENKOSTEN (inklusive (nicht) selbsterklärender Zollerklärung). Vielen Dank auch WD. Defekte Ware verkaufen und dann den Kunden dafür auch noch zahlen lassen. Bin gespannt ob überhaupt was funktionierendes zurück kommt. Das ist nämlich noch offen! Vermutlich meine letzte WD Platte in meinem leben.
TC
Dieser Firma sollte man die Lizenz entziehen Man bekommt erst Antwort wenn man einen Paypal Fall eröffnet! Dann soll man das Produkt nach Polen schicken bekommt aber keinen Versand erstattet. Soll sich durch die Website mühen und ein rma stellen.