Western Digital (WD) is a leading provider of storage solutions, hard drives and Network Attached Storage devices for backup, sharing and storing the worlds data.
Western Digital (wd.com) has 666 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Computers & Phones · Irvine, California
Excellent
Computers & Phones · SAN DIEGO, California
Excellent
Computers & Phones · Oakdale, California
Excellent
Computers & Phones · Burbank, California
Excellent
Showing 587 reviews with 1 star · Clear filters
Yan T.
Placed an order and was heavily delayed. Chased them only to be told to wait and wait and wait. Finally tracking shows it's been sent back and they now want to waste my time further to schedule a bloody call. I already told time MANY times I wanted a replacement sent asap but now they are ignoring me.
Nanda
Never have business with this ppl. Fake tracking number all the time in same status: on a way.. I contact UPS company about this situation and they said that it strange and my parcel didn't purchase didn't leave country of seller and I have to contact him directly ask about it. But to catch WD support not possible. So 20 days no response..Please avoid this site and this company! I found this reviews too late..hope you gonna be more lucky
Nick
Had conflicting erroneous tracking between both Western Digital and UPS and a package that was allegedly left on the doorstep by UPS before I had even had a despatch email from Western Digital. After waiting a whole month...yes a whole month for WD 'investigations' with UPS which is still ongoing, I have gone through Paypal dispute to get my money back. Like others, do not bother with customer service if any problems go straight with your card provider. Terrible customer service.
leej
Avoid, at all costs. They are cheap for a reason. Unreliable products, and the worst customer service. I had a My Cloud product that worked fine until I updated the software because I received numerous emails from WD saying if I didn't the product will no longer be supported. Minutes after updating the software the item was bricked, no way to access anything, all data lost! Contact customer service...they took a month to reply! I wish I was exaggerating 2.5 months in I'm eventually put in touch with their "advanced technical support" who's advice was to switch it on and off again 🙈 try another cable 🤣 or try another router 🙄...I waited 2.5 months for that 🙈🤣🤣 WD: Neither very advanced, all technical and certainly not much support.
S A F.
I have ordered ssd sn850 online it took ages to arrive, the company is claiming that they will ship your order next working day but they won’t, it literally took 20 days to arrive my drive, even if You order from china it will take 9 days to arrive, this is full joke to me. Definitely this my last order from western digital…..Goodbye
Nick J.
Hvis jeg kunne give minus point så skal de gå til western digital my cloud!!!!! Fast kunde gennem mange år og nu kan man pludselig ikke få adgang til alle sine filer?? Fy for helve...de en dårlig service... Kan kun anbefale folk at finde anden privat server læsning for det her er bare det rene liiooooååårrtt!!!!! 🖕
Alice
What a rubbish company! Ordered a product to be shipped to my home address. Instead, they shipped it to a shop in another town via UPS, and then ask me to go and collect it from there! Clowns!!! Customer service of both Western Digital and UPS are equally bad and useless. What a bunch of clowns!! Shameful shameful!!!
Ramesh V.
I wouldn’t even give one star for their delivery service. Ordered a hard drive 16 days ago, still waiting for it. Stay away from their official shop.