Western DigitalReviews of wd.com

I find it absolutely horrific that Western Digital are _not_ properly supporting their products - not even while they are under warranty! My issue was/is that the unlocker software for both WD MyBook harddrive/raids and Sandisk external SSDs (and probably more products) are totally un-suited to high-resolution screens. The user interface is _tiny_ on a "standard" 4K notebook screen. I for one am absolutely done with buying and especially recommending WD/Sandisk products. Even though the hardware seems great, bad software is definitely ruining the user experience! >:-( PS: The infuriating response from WD (= we don't care our currently selling product are shipping with sh1tty/old software - and for sure we won't spend a fe hours updating it): "I understand that you are using Sandisk Security to password-protect your device, but due to the high resolution of you display the application window appears very small, I will try my best to assist you. Sandisk Security does no longer receive updates from Western Digital as the application is significantly older, which can cause such incompatibility issues on larger displays and newer systems. We apologize for any inconvenience this may have caused you. You can continue using the application normally." PPS: What a disaster a company like WD was able/allowed to buy SanDisk. I've been a happy user of their flash-products for years. But in the future they can sell the new stuff to customers that don't mind sh1tty software and missing support... >:-(

Ich habe Ende November eine SSD Festplatte gekauft. Laut Sendungsverfolgung von UPS wurde diese am 06.12. geliefert. Leider nicht bei mir. Wo genau? Keine Ahnung. Seitdem versuche ich eine Erstattung zu bekommen und werde immer wieder vertröstet, dass UPS erst nachforschen muss. Dauer 10 bis 15 Tage. Diese Tage scheinen bei jeder Anfrage nach dem Stand der Dinge neu berechnet zu werden. Ich habe bis heute weder Geld noch Festplatte. Völlig unseriös der Laden. Hätte ich mir die Bewertungen nur mal vorher angeschaut! Finger lieber weg und anderswo kaufen.

Neue Festplatte von WD gekauft, die aber innerhalb nach einem Tag ein lautes klickern aus der Platte kam. Danach ging die Festplatte nicht mehr, daraufhin habe ich die Festplatte per RMA zurück versendet , was ich alles natürlich selbst bezahlen musste. Laut RMA Status ist die Platte am 18. Dezember bei WD angekommen aber ich habe bis heute keine Informationen bekommen wie es jetzt weitergeht. Ich sage nur , Hände weg von WD

Garbage external hdd's that barely lasts a year.

am 11.12 für Weihnachten bestellt und bist heute keine Versandbestätigung , Katastrophe der Laden kaufe nun nur noch bei Samsung"!

I made this purchase specifically because the item was shown as in stock and available to be rush shipped so I paid extra for the rush shipping. However, minutes after my credit card info went through I got an email from Western Digital stating that the item was actually out of stock and would not even be shipped until a week or two after they had stated it would be delivered to me when I was on their site. Here's what I did to try to resolve it: 1) I responded to their email but it was a "no reply" type of bounce thing. 2) Called their support number. For all I can tell, there isn't even anyone to pick up your call, it's just a maze of menu options. 3) I tried to use their alleged "support" chat feature but it made me wait in a queue for 45 minutes for my "turn". When I finally arrived at first in line, it immediately bumped me back to 25th in line. Has to be a fake system just for show, absolutely infuriating and useless waste of my time. 4) I submitted a ticket through their support site and didn't hear anything even a confirmation that they received it. 3 weeks later I got an email from them about it. THREE WEEKS. In the meantime I had contacted my credit card several times about it and gone through a lot of trying to fix it, WHICH WOULD HAVE ALL BEEN AVOIDABLE IF THEY HAD NOT LIED ON THEIR WEBSITE ABOUT THE ACTUAL AVAILABILITY OF THE ITEM. I'm annoyed because they wasted my time and because I don't have the item I needed. Should have shopped elsewhere. TLDR: Avoid this company.

Habe einen MP3-Player bestellt. Sollte in max. 3-5 Tagen versandfertig sein. Seit dem 09.12.22 wird der Bestellvorgang bearbeitet. Noch keine „Vorbereitung zum Versand“. Sollte eigentlich zu Weihnachten hier sein….. Support nicht erreichbar, ansonsten keine Kontaktmöglichkeit. Besser beim Versandhändler oder im Kaufhaus bestellen, wenn es denn WD sein muss..

Western Digital per me da sempre il top ad oggi non mi sembra possibile che si perdano in un assistenza così approssimativa. Compro due wd Red plus da 4 TB, dopo poco tempo il motore di un hdd non gira piu. Purtroppo è passato troppo tempo per chiedere la sostituzione al venditore allora apro un Rma con l'assistenza WD e chiedo la sostituzione in garanzia quindi spedisco il prodotto. Da qui il buio! Passa un mese e mezzo dove dall'assistenza ricevo risposte che non dicono nulla. Finalmente ricevo l'hdd sostitutivo. L' hdd però non è come quello spedito, riporta la stessa sigla ma ha un etichetta bianca non più rossa e montandolo nel pc vibra tantissimo. Mi arrendo! Comprerò un'altro hdd.