Western DigitalReviews of wd.com

The hard drive died after a couple of months, barely used. I regret choosing WD; don't make the same mistake.

i will never using western digital again. yall need to honor your customers better. they wont see if the product they sell is under warranty or not. i talked to the gentleman on the phone and he said he couldnt look it up haha!. yall are foolish and rip ppl off. i asked for a replacement part and first thing they ask for is a reciept. it has a SERIAL NUMBER FOR A REASON! if it was stolen you would know that already. you want a receipt because you dont want to BACK YOUR PRODUCT!

The drive stopped working just after I copied 3 TB of backup data onto it. The replacement drive also died after less than a year. I lost my Backups. I didn't even know that drives can die before I started using WD Passport. I never had such issues with HDDs in the past. Not a reliable drive for backups. The replacement process is slow. The customer support is useless.

Unglaublich: Eine WD mit 4TB und eine mit 5TB laufen nicht mehr an. Reparatur im Reinraum würde je 1000 Euro plus kosten.

Mir wurden WD-Festplatten als sehr gut empfohlen. Daher habe ich zwei Festplatten bestellt, die aber niemals angekommen sind. Mir wurde die Rückerstattung zugesichert, aber dies ist nicht erfolgt. Nun reagiert niemand mehr auf meine Emails. Schade.

I ordered a 10tb WD red Pro and it was DOA which is bad enough. However the fact that they do not offer the option to replace is ridiculous. You have to send back the faulty drive for a refund and re-order (if they still have stock). The refund policy is way too slow and after nearly two weeks of them receiving the faulty drive back I have still not received my refund. They say to allow up to 10 working days which is far to long having been supplied a faulty product. If I were to buy another it would be through Amazon where the customer service / return process is what it should be.

Je reçois un disque neuf… qui affiche 0 GB. J’exécute tous les tests possibles, je contacte le SAV… et là, c’est le festival. Pendant plus d’un mois, je galère avec eux. À un moment, on me sort que mon disque serait une contrefaçon. Oui, vous avez bien lu. Mon disque acheté neuf, avec facture, serait une contrefaçon. J’envoie toutes les preuves, toutes les factures… et là ? RIEN. Pas de suivi, pas de mise à jour, personne ne répond. Si vous voulez des nouvelles, il faut appeler vous-même et espérer tomber sur quelqu’un de vaguement humain. Je les relance encore et là, la réponse du siècle : « Oui, votre disque est bon… mais il faut attendre que notre équipe informatique corrige le problème. » Autrement dit : ils reconnaissent leur erreur mais sont incapables de rien faire, tout doit passer par leur système interne lent comme un escargot. Faire une exception ? Impensable. Aider un client qui subit leur incompétence ? Jamais. Bref, un SAV complètement désorganisé, arrogant et inefficace, qui vous fait perdre du temps, de l’énergie, et surtout votre patience. Si vous aimez le stress gratuit et l’incompétence à l’état pur, foncez. Sinon, fuyez.

I don't think it's worth the value 200–300 quid for 12TB I bought 3 when they were cheaper, and they are now failing after 2–3 years, that will eventually die for all of them, because it is mechanical [moving parts] these days SSD lasts nearly 50 years or more if you baby it, the rich lobbying all the SSD's that's why they are expensive, but don't Western Digital think it's time to sell these mechanical drives for way less and Amazon can sell them for less too? Come on man let us gamers buy this for £100 so we can each get a couple, the technology is old now by decades. 100 quid sells more you make more money, I will never buy these at 200 quid or more, more people be able to afford it hence more money made. I would not put all your games or files in one basket aka this hard rive, it will eventually die on you, so gotta either have a backup and just delete to make space instead of buying new hard-drive all the time. This will also teach companies not to overprice hardware if you can re-use something, it works better for the economy. Storage capacity-High 12TB that is 12,000gb, but you only get about 10,900gb usable Just how file systems work. Portableness- I wouldn't move this around, it is mechanical and those have moving parts, if they are moved they end up failing and you lose data. Also, don't move the USB cables when they are switched on. Connectivity- Ran it on Windows 7 the best OS on the planet, it is plug and play if not then do this in Windows 7: 1. Right-click *My Computer* (or Computer) on the desktop or Start menu. 2. Click *Manage*. 3. In Computer Management, go to *Storage* > *Disk Management* (left side). 4. Find your new drive—it'll say "Unallocated" or "Not Initialized" Might be unknown in some cases, either way you can right-click the grey area there and initialize for step 5. 5. Right-click the black bar (the whole drive), pick *Initialize Disk*. 6. Choose *MBR* (if under 2TB) or *GPT* (for 12TB—must be GPT, or Windows won't see the full size). Hit OK. 7. Right-click the new unallocated space. 8. Pick *New Simple Volume*. 9. Click Next, keep the max size (it'll be around 10.9TB), Next again. 10. Assign a drive letter (like E: or whatever's free), Next. 11. Format: File system *NTFS if using Windows Operating System, Allocation unit size **Default, label it whatever—like E.G "Gaming". Check **Quick Format* if you're impatient (saves time). 12. Finish. Done. It'll show up in My Computer as 10.9TB-ish usable. If it glitches, restart—Windows 7's picky with big drives sometimes. This drive can be used with either games on Xbox which should be ready to play if not when you connect it to Xbox or PlayStation it will ask you to format it, and it is automated hence plug and play. It can also be used on desktops and computers as a file drive. Even at 7200 RPM, this mechanical drive's one of the fastest HDD's [Hard-disk drive], but 300 quid? Nah, too steep. Grab a 4-8TB SSD instead if you can find a decent price, they last 10–15 years no problem with normal use; they only wear from heavy writes. Light stuff like games or docs? Could easily hit 50-100+ years. Way quieter, way faster better value for money. I would not buy this, only 3 years warranty insurance and these 5TB P10's have all failed on me within that time, lesson learned I would say, I contacted the manufacturer, and practically begged them to fix my drive, they called me from the Netherlands just to say that it was out of warranty, and they couldn't help a customer who has bought their hard drives since the 1990s, figured they would do me a solid here, but lesson learned these hard-drives are [[*Guaranteed*]] to fail within 3–5 years and as such they are no longer worth their 100 quid value for data loss. Trust me save your money the company doesn't care about you not like they used to back in the 90s and early 2000s.