Western DigitalReviews of wd.com

Terrible customer service. Our office is currently down due to a service outage on their end and no one is able to offer any update or assistance

I have used WD myhome cloud for a few months now. Its not what I was quite after but I made do. I needed to be able to drag and drop files or retrieve them with any device either at home or away. However WD systems have been down for the last two days and this has left me with zero access. Apparently they encrypt the information on your hard drive. This was never explained to me. I know what you thinking, just connect an ethernet cable to it and hey presto! You'd be wrong! As the information on YOUR hard drive has been encrypted by WD you simply can not get to YOUR data on YOUR hard drive. This is absolute madness and if the sales guy had told me this I would not have purchased. Contacting their "lack of customer service team" was a waste of time as they don't want to do anything for you. Their response was "well the last outage we had was 2 years ago so that should be ok" it bloody isn't ok! You buy a device you expect to be able to use it when you want to not when WD are working as they should. Going to re-think my entire WD product purchases and see if its worth swapping to something that is not too complicated for what I want.

Our business can't access backed up records because WD locked everyone out with no email or statement. You have to search the issue yourself to discover they had a data breach and have disconnected ALL cloud devices with no solution for businesses who rely on them.

High-End USB-Stick von SanDisk für 200€ gekauft. Nach einem halben Jahr defekt. RMA bei SanDisk beantragt. Zwischenzeitlich von Western Digital übernommen. Die RMA dauert gefühlt ewig. Auf der Support-Seite: "We are under system maintenance. Western Digital has experienced a security incident and access to all support portals is currently disabled. Please check again later. All RMA Related Functions Are Currently Unavailable. If I already have an RMA, does this mean that my replacement drive has been delayed? Yes, it’s possible your replacement shipment may be delayed due to the system maintenance depending on when it was entered in to the system." Toll so geht das jetzt seit 2 Monaten. Ein absoluter Witz. Nie wieder SanDisk oder WD!

I have used the Western Digital My Cloud Home for years and it is my backup device of choice for my two Macs and a Windows PC. Suddenly I can no longer access any files or any backups. In effect I have lost years of vital data both personal and more importantly for the consulting business I operate. How can Western Digital get away with this. Is anyone proposing legal action against them?

Do not buy their products. I have a MYCLOUD device which suddenly developed a "303" error, from all of my laptops so it is obviously a problem with the device. When I key in to their chat, it fails to acknowledge the serial number; when I ask to speak to an agent it tells me that I am outside of the hours of speaking to an agent (despite being inside of those hours) and when I go to lodge a ticket, I get a message saying WD is having serious problems. You bet you are....

Western Digital has the worst customer service of any tech company I've done business with. Their chat service is virtually useless as agents will say anything just to make you go away. They will repeatedly tell you to wait 24-48 hours for an email update that never arrives. Months go by without a replacement drive. One time they even sent me an email with a fake order number. Their lack of genuine support for their products borders on fraud. My drive failed in January and it's April. Still no drive. I will never buy another Western Digital product again.

Faulty hard drive just gave in after 4 months of sitting in a box. Completely bricked for no reason. I lost so much data. I didn't have enough space on my laptop to make backups and their product came with 1 year warranty. They have refused to cover the cost of the data recovery which was predicted to set me back £100-£600 so double to 12x the price of the hard drive. Oh but wait, they offered me 20% off my next purchase as if I would buy anything from them again after this terrible experience. Thankfully it was only worthless personal things like photos etc... I genuinely have only hatred towards this company for their utter contempt for me as a customer they have caused me such an issue. Do not trust them.