Western DigitalReviews of wd.com

This latest outage comes shortly after a huge problem during lockdown when they tried to pacify customers with a special deal to stay with them after a similar security issue with "MyBook Live". I decided to buy a new My Cloud Home device which to be fair set-up pretty easy. Then I tried to register it on their register area which seemed to work but would not (and still) show up on my account. After their announcement that they were stopping support for the PC APP I started to get playback of video issues using their recommended cloud access (web based). After creating an technical issue I have been asked to check a whole host of system checks on my router, IPS, and WIFI. With everything checking out OK but not getting my problem resolved this latest outage has occurred, and to make matters worse they are not giving any indication of how long this issue will take to resolve. Well I am afraid WD you will pay the ultimate price as far as I am concerned. As soon as I can recover my data I will be shelling out to one of your competitors for a better system than you can provide. Mistakes happen, but is how you deal with these problems that count, and you are totally disrespecting ALL of your loyal customers.

Nur nicht kaufen. Ist der geröste Mist den es gibt.Schmeißt das Geld im Gully dann hört ihr es wenigstens Klmpern.

Poor organization. I've no access to the data for nearly a week!!!

Durch Hackerangriff bei WD haben alle MyCloud Duo und andere User vom WD Produkten seit 5 Tagen keinen Zugriff mehr auf ihre Daten.

Even before the colossal outage, this company is dreadful. Bought a device to store data but files would go missing or become duplicated. Poor customer service and insane how no one can access their data for nearly a week without giving updates when service will resume. Will never ever use this company again

A complete corrupt joke of a corporation. Should be bought to justice. MyCloud is a joke, compromised several times resulting in huge issues to people. All we get is an apology and offer to upgrade, spend more money on something equally as rubbish. They do not learn from mistakes, unempathetic psychopaths… The very definition of an American Psycho - not the shower killers from Hitchcock

Do NOT recommend any of their products. They have provided the worst customer service for not only me, but thousands of customers who are without access to their files during this “outage” Do NOT buy any of their systems.

Not even a 1 star company. They have closed down all access because of a cyber attack and after 4 days still can't fix the problem. Complete waste of money.