Western DigitalReviews of wd.com

Bonsoir je voulais vous remercier d’avoir abandonné le logiciel mycloudhomeduo je possède deux serveurs un de 2fois 6T et un de deux fois 10Tet ils sont devenus inutilisables je les utilisais pour Plex sans compter la qualité limite des disques que j’ai du changer et un boîtier qui fait un sale bruit je ne recommanderai et n’achèterez plus jamais vos produits médiocres hors de prix votre entreprise est une honte et je ne vous salue pas🤬🤬🤬

Regular customer , returned items ups can’t find package accused of fraud by staff … don’t buy from them go to Amazon clearly don’t care about customers ..

Bought a WD 12TB My Cloud EX2 Ultra Network via Amazon - one of the mirror drives went bad - Amazon offered to replace the whole thing but I would loose all my data - WD would change just the one drive so I could restore my data. Contacted WD and first impressions were good but alarm bells should have been ringing when it was said it would have to be referred to another department and they would get back to me. Weeks went by and they never contacted me and each time I contacted them I got a response from a different person - in the end they stopped responding altogether. Their commercial quality drive shouldn’t have failed - WD shouldn’t have hesitated to replace it - their customer service department should have been honourable and provided a service. I checked with Trust Pilot and I see they have no reputation to protect - what a terrible company - avoid like the plague.

Je suis désolé d'écrire cet avis car les produits WD restent réputés mais en ce qui me concerne ma commande à viré au fiasco. Après avoir commandé directement sur le site WD ils ont été victime d'une attaque informatique, je n'ai de ce fait jamais reçu la moindre confirmation de commande ni facture. UPS a délivré un suivi de commande avec une photo d'un colis jeté à terre et validé la livraison de mon disque dur que je n'ai en fait jamais récupéré, volé ou repris par je ne sais qui.. j'ai une boîte à lettre réglementaire mais mon disque dur n'a pas été déposé dedans, il aurait pourtant été livré de manière sécurisée et sûre. WD n'a jamais rien voulu savoir et se retranche derrière le suivi d'UPS qui n'a jamais déposé ce disque dans ma boite, pourtant selon le droit WD est responsable de la livraison des produits vendus sur leur site. J'ai donc payé un disque dur que je n'ai pas. Merci WD et plus jamais WD

I ordered a WD Black External game drive. It was rattling inside when I opened it, so I sent it back for a refund. They now claim I sent in an internal surveillance drive. I sent this in for a refund on Feb 14, 2023. Nothing about that until now when I ask for my refund. Avoid this company at all costs. Response by Email Alejandra R. (07/06/2023 03:33 PM) Hello , Glad to assist you again. I was informed that the product received was not the expected item at all. The expected item is: WDBA3P0080HBK-NESN - WD Black D10 Game Drive 8 TB, however, we received: WD82PURX-64GVLY0 - WD Purple Surveillance Drive 8 TB.

They seem need a proper shipper. Waited nearly 100 days before getting refund.

Western Digital used to be good now complete utter rubbish!!! Hard drives fails okay they replace it with a recertified hard drive then the recertified drives fail after 6 months what total rubbish!!!

Bought an mp3 player as a gift for my dad but it arrived without a screen protector on and consequently scratched. I bought a second after returning the first, only to have the same problem again, despite reassurance from a fairly unbothered customer service representative that this shouldn't be the case and would therefore not happen again. Low and behold it did. Again customer service didn't seem fussed. If you're after an undamaged product, don't bother!