Western DigitalReviews of wd.com

Take 40 day to arrive and diddnt do nothing for me to help me. Very not good service

They sent me a SECOND HAND, already used product with a lot of scratches on the screen. Their telephone number and email does not work so contact was also not possibel.... Worthless, untrustworthy company dont order anything from them.

If I could give 0 stars I would. I purchased a Western Digital Duo 3.5TB RAID mirrored drive system from Best Buy. I've had it less than 2 years and it is now considered "Legacy" so WD quit supporting the software. While they previously informed me of their plans, their solution on how to continue using my product is full of flaws and lacks proper information for setting up for access on a local computer. It took me 6-hours of trial and error, to finally discover that my "MyCloud" online account access password, and my local drive access password could not be the same. I simply decided to try changing the local access password to see if that finally gave me access. People who write instructions should try their instructions prior to publishing them. WD never did help me with the solution.

After several "attacks" during the past year(s), I'm fed up with the fact that they still have issues. SanDisc USB have always worked fine, but their external storage products has been a total waste of money. The first issue a couple of years ago was covered by an "offer" to trade in for a new unit at a discounted price. Wow, how generous to let the consumers "fix" their problems. I didn't buy any unit, but removed all existing. Since I still needed an external unit, though, I made the misstake to buy a My Cloud. I have so far never got it to work correctly (more than a year ago). If I've been able to initiate user, etc., then the password was continously "wrong", even when I'm 100% sure I typed it right. Now the disk is "off-line", unable to re-boot and their spendid app, show a total EMPTY page after signing in. I would suggest that their executives quit, before someone take action. This is a total disgrace and you can't trust the company, nor that your files will remain intact. After wasting approximately 2000$ I consider making a youtube video burning the units. This might give me some money back from viewers and an alternative to other "fireplace" videos you can enjoy in the cold period. I ticked the "inform WD" box, knowing that they will not pay attention to it, just as all of you out there. Looking for a stable, reliable solution....

The only thing missing from Western Digital is the mask when they Rob you! They are selling under false pretensions. I have now been scammed twice with promises of a cloud based file sharing system and in both cases now been told I can't share files on the cloud.Save your money do not buy from these people the support is non existent

I purchased drives less than 3 years ago and went to complete an RMA but found the drives warranty expired before i even purchased date. both drives failled within hours of each other and have the same manufacture date so i assume the drives were poorly manufactured. After contacting WD support i was informed the drives were under warranty so again to i go to completed the RMA but the warranty expiry had not been updated. I contact WD once again. After numerous attempts at contacting them and not getting a response from Tom P. I had to escalate the case to get a response and in the end it was nearly 2 weeks sine initial contact that i got a response saying drives are not in warranty and that warranty expired 6 months before i purchase and less than a year after manufacture. This total contradicted what i was told earlier and what there own site says about these drives having a 3 year warranty. I have 20+ western digital drives and they are the only drives i purchase personally or for the company i work for. I will never buy WD again and will make sure the company i work for does not either.

Terrible company. Sold SD card with lifetime warranty but broke within a few months. Started the warrenty replacement process. Sent them the card as requested and they confirmed receipt. Then radio silence and it has been 2 months! All my emails since then has been ignored. Dont buy WD or Sandisk.

Terrible company, terrible support, terrible products. I have issue, HDD broke right after the warranty they basically said "turn it off and on again" if doesn't work buy new one that support is pointless and they need to be fired ASAP! Their products don't live long after the warranty period! Wester Digital you are a SCAM!! Reference #230811-001102