len R.
Drive Failure out of warranty after 4yrs is expected-apparently
I bought a recertified mycloud home duo from them in January 2019. The drive was a 12tb version with 2 6tb red hard drives in Raid 1 mirror to protect data. The duo was only used domestically with no hard usage but as described was available 24/7. The drive can only be accessed by an app or computer remotely over an internet connection. That internet connection to the desktop IOS app failed to connect in August. After some troubleshooting the app showed drive failure. Not only that but the duo would not allow access to the desktop app or a linked computer or to establish what had failed. Customer support asked for the cgi-bin logs which they were sent a few days later they came back to factory reset the drive and try reboot. It failed and still cannot access. Hence no data from either drive. WD support latest comment is it’s out of warranty so they will do nothing. We are about to enter the field of court action for breach of contract for poor quality goods as regards not fit for purpose and poor longevity. Disgusting response from WD not willing to stand by their product. I support some other reviews which suggest WD apparently building drives of poor quality which they expect to fail out of warranty so you have to buy a new one. I don’t think so product longevity for NAS drives is over 7year. WD test their drives (yes in ideal circumstances) and rate it with a 1000000 hours of mean time life before failure that’s 114 years REALLY and they wont replace within the 6 years per the Consumer rights Act 2015. A customer might question if WD are selling quality products that they will standby. Evidence suggests not