Western DigitalReviews of wd.com

Title: Western Digital Review: Poor Customer Service and Product Quality My experience with Western Digital has been disappointing, to say the least. Firstly, I encountered a product failure shortly after purchasing one of their devices. This alone was frustrating, but what followed compounded my dissatisfaction. Their customer service left much to be desired. It took more than two months for them to respond to my inquiries regarding the faulty product. Such a prolonged delay in addressing customer concerns is unacceptable and demonstrates a lack of urgency in resolving issues. When I finally received a response, the information provided was incorrect. This only added to the frustration and prolonged the resolution process. It's concerning when a company fails to provide accurate information to its customers, as it undermines trust and reliability. Overall, my experience with Western Digital's customer service and product quality has been subpar. I hope they take steps to improve their responsiveness and ensure the accuracy of the information they provide to customers in the future.

Do not buy the My cloud home device I have owned two. The first one was dropped, and corrupted, unrecoverable data. The second one purchased has been carefully and lovingly treated and filled up with precious files, for it to just sit on my shelf and corrupt, with no reason at all. The data may or may not be on there according to the support people but I won't know unless I am prepared to pay large sums to data recovery third parties, hours and hours of my life lost trying to deal and sort out this machine, for NOTHING! Save your money chose anything else but NOT a My Cloud from western digital as they are completely rubbish and useless,

Their cloud mirrors are junk. It forgets passwords, logging is is terrible. There is zero support. I don't understand how this company is still operating. They are behaving like one that is on the verge of being wound up.

HDD EXTERNAL WITH BAD BLOCKS IN JUST THREE MONTHS I LOST SEVERAL IMPORTANT DATA DUE TO THIS TRASH

SanDisk Ultra flash drive cost £7.99 failed after 8weeks so sought replacement. Return requested & authorised, subject to numerous hoopsto repeatedly jump thro' & ridiculously with $27.60 postage paid! Customer service total joke as quick replacement would've been easier, cheaper & kept goodwill of previously loyal customer.

Ich hatte als Gast ein NAS für ca. 900 € bestellt. Das wurde auch geliefert. Leider habe ich nie eine Rechnung dafür erhalten. Alle Versuche, über den Kundeservice eine Rechnung zu bekommen, sind gescheitert. Ich musste bei jedem Kontakt alle Daten jedesmal neu eingeben. Nach mehreren mails kam die Antwort, daß "man leider keine Rechnung manuell bereitstellen könne". Die gesetzliche Pflicht auf Rechnungserstellung interessiert WD offentlich nicht. Das Verhalten des sog. Kundenservice kann ich nur als arrogant und inkompetent beschreiben.

Fallnummer 7738970 Ich warte seit Wochen auf Erstattung für einen falsch beschriebenen und nach CZ retournierten usb Stick im Wert von knapp 80 Euro. Live Chat startet mit netter Begrüßung. Nach Beschreiben des Problems wird live Chat beendet. Per Mail freundlich informiert, dass man das Problem „eskaliert“ und dann passiert rein gar nix.

Garantiefall des mp3 Players Man muss es auf eigene Kosten nach CZ senden. Registrierung und Garantieeingabe dauert ewig... super nervig!