Western DigitalReviews of wd.com

The return process was very difficult. The emails took days to approve an RMA. Then when approved they do not pay for shipping back the defective product that was within warranty.

Glad I read the reviews on this company, OMG I only wanted to buy can mp3 player with bluetooth. They keep sending me emails saying thanks for joining us, I never joined phone 3 different number spoken to 3 different people, they are useless. I have now blocked them, you must keep away from this company

Bought a hard drive on the Canadian website. Was sent from the US and no warning of duties. Drive was defective. Tested at a local shop and returned. I keep asking for full refund. They kept $30 dollars. I complained. Then $20. I complained. Today is call number 3. Only $10 more until my full refund. I will never use a WD product again. Thieves and terrible customer service. What world do we live in where I could sell a defective item and just keep some of the money and say have a nice day?

I wish I had read these reviews before buying from these guys. The drive failed after just a month. I lost all my data. I sent the drive back to them for a refund because it was still in warranty. They simply ignore emails. I keepo emailing them to get them to send me my replacement. The system they make you go through is agonisingly complex and tricky to generate a returns form. Now they have my drive and my money and have NEVER sent me my replacement. It has been MONTHS. And I needed that drive to work and I needed that data. I really urge you not to buy from these people or use theior products. I have been buying drives from them for about three years. I have bought 4 drives. 2 have failed and lost my data. So the product is unreliable. And their customer support afterwards is just offensive. They keep saying they will send a ereplacement drive then dont bother. It seems there is nothing I can do about it. They have just totally screwed me over. Stay well clear everyone.

Be careful when you use the service of these guys here. They simply stole the device from me and wrote that I sent an empty box, but I gave it to them at the post office, took video photographs, and when I provided them with the information that I sent the device in a sealed box, they accepted my research evidence, but so and they didn’t return my device to me for replacement, they took 2 years to take care of this matter. But they didn’t solve it today. I received an answer that the warranty case is not supported because the warranty has expired. The device was stolen. The warranty was stolen here. Thieves and liars, be very vigilant; do not use the service. companies

Purchased a 16TB Mycloud Duo. Delivered DOA Returned. I was told to re-purchase as they wouldn't send out a new machine. Deal now changed on website rang Customer service who said they would get back to me... Never did so went and spent my money elsewhere. purchased a Synology NAS

3x wurde unser Produkt ausgetauscht, immer noch defekt, kein entgegenkommen. Jetzt haben die den Fall geschlossen angeblich, weil wir das wollen! Beim letzten Mal hatte man uns versprochen gegen ein neues Gerät zu tauschen, ist aber nicht passiert. Inzwischen hat uns der „Austausch“ allein durch Mitarbeiterzeiten viel mehr gekostet, als es einfach direkt neu zu kaufen! Leider war das jetzt auch schon öfter so. Wir von der IT können die Produktkäufe bei WD nun leider nicht mehr unterstützen und werden demnächst den Wechsel für all unsere Server zu einem neuen Anbieter empfehlen. Traurig das auch Geschäftskunden hier für dumm verkauft werden!

Do not open an account here!!!! These are the aboslute worst people to work with. We sent payment to the address provided with the W9 as that is what businesses usually use for payment addresses. That is what businesses use for VENODOR infomation, where 1099s need to be mailed to. HOWEVER, they failed to disclose that their sales company and credit company are TWO Completely different companies with the same name, yet TWO completely different addresses. They suspended us due to sending the payment directly to the sales company. They said there wouldn't be an issue getting that payment transferred and we would not be penalized. And the next day we were suspended. Even though we promptly sent our payment and provided proof. They are awful. GOD AWFUL! DO NOT WASTE YOUR TIME. They will NEVER work with you. They have ZERO customer service skills.