Western DigitalReviews of wd.com

Order placed 26th June then cancelled by them 5 days later, same items dispatched to other people no problem, they then have the audacity to use my email to create a support account for the cancelled order by them, did not ask for this and will be reporting them.

I wish I would read the other reviews about shipment and customer service first. Tried to purchase a 6T SSD, they disclosed a delivery date at checkout. It has been massively delayed (2 months) by UPS. I already paid 50$ for getting the product in 2 days!!!!. They asked me to wait and get the product and send it back to them to have the refund in 10 days. They did not refund anything!!!!!!! Save yourself some time and order a product from another manufacturer. It's a big headache. They are useless and the customer service is awful.

This is a genuine review. Please please please do not purchase anything from Western Digital. You might be lucky to receive your goods. Refunds forget it. Long story short they don't refund you. Their RMA system is broken. Their customer support is shocking, they ignore emails. 1 month later no refund. I have clear evidence I have sent back my hard drive which runs like a sack of s**t. Please save yourself time and pain and shop with a decent company that shows their customers respect. I feel like I have been robbed. I think it's criminal that a company can operate like this in the UK.

Never been robbed so hard. Bought a broken SD card for 300 euros it's black screening my PC and it is not working, no matter what. Absolutely terrible fake*** plastic company. My chainsaw cost me 200 Euros and has been serving me flawlessly for 5 years. Your SD card was broken out of the box and has given me nothing but misery and headache.

Unreliable hardware. Broken hard drive off the shelf

DO NOT BUY THE EXTERNAL DRIVE PASSPORT IF YOU WANT TO KEEP YOUR DATA. I had all of my photos, videos, and documents on my external drive. One day it just STOPPED working out of the blue. Western Digital does nothing to help, other than point you to a data restoration service that's over $1,000. I had their customer service send me a new drive (which I had to pay for) that didn't show up even a week past what they said - until I called them and the drive magically shipped. Please save yourself the headache and heartache

They dropped my high value parcel (worth $1,139 Canadian) by the front door with no signature requirement. It got stolen and I've been going back and forth with WD support who basically keeps saying to me "Tough luck for you! You're on your own." Credit card wont accept insurance claim because to them, the item was merchant's responsibility to ensure I get the item (with signature on the high value parcel). Merchant took the risk of leaving parcel on the floor.

Me dejé tentar, hace muchos años, por la recomendación de esta marca por parte de un amigo experto en informática. WD es lo mejor en discos duros, decía. He comprado a lo largo de muchos años unos 6 discos duros internos, solo 1 ha durado más de 3 años. También compré 2 discos duros externos, uno de ellos también duró poco más de dos años, el otro aún funciona unos 3 años más tarde. Curiosamente tengo discos duros internos de otras marcas con más de 10 años y aún funcionando, no sé por qué sigo comprando a esta empresa. Para colmo, un pedido reciente, tentado por un buen descuento, me quedé sin recibirlo porque esta empresa trabaja con el transportista UPS. Vean la puntuación media de este transportista, parece que va a la par con WD, así como mi experiencia con ellos. Ese paquete que nunca me llegó lo reclamé en varias ocasiones tanto al transportista como a WD, sin éxito alguno. Quizá hasta es mejor que haya sido así, en vista a la mala experiencia con los discos duros de esta marca.