Western DigitalReviews of wd.com

Ma commande s'est bien passée (elle a eu lieu en Avril), mais mon disque dur WD RED a grillé au bout de 4 mois, donc je l'ai renvoyé en garantie chez Western Digital. J'attends toujours mon retour après leur avoir envoyé mon disque dur à l'adresse demandée, contacté leur service client et transmis le dossier au supérieur de la conseillère qui m'a pris en charge. J'ai dû en racheter un à mes frais à 120€, merci Western Digital, je ne commanderai plus vos produits.

No longer supporting the Ibi software or the app. I can't believe a company will create a product, promote it and then just abandon it. What a disrespect to those people that bought your product, like myself. Awful way to treat your customers. Don't expect me to buy anything from your company ever. You'll need to have your character and values evaluated in your company. Good riddance.

Angeblich ist meine RMA Sendung (defekte Festplatte) nicht in Tschechien Krupka angekommen.. trotz Sendungsverfolgung und Zustellungsnachweis. Zudem kostet der Versand in das Land 3x mehr als nach Deutschland.

Shipped the wrong items to me and sent me someone elses receipt, name and address. WD do not provide any contact phone number or email for their online store in the shipping package and it is very hard to find online. Eventually called head office in the UK to get the right number. Shipping could not understand how the wrong items had been put in the box and sent to me "because it has never happened to him before"!! Will not send me the correct items which I urgently needed or contact the other customer who probably had my stuff, as he had to open a case and investigate it first, so another two weeks while they work out what has happened. Simple phone call to the other customer could have found this out in minutes, but they didn't want to provide any kind of customer service. So now i have to send them photographs of what was shipped to me while they decide what to do! Useless. WD Online store phone number is 0808 189 6445.

Like so many big hardware companies that try to appear modern and slick, WD are let down by their software and their support systems. My new My Cloud Home looks fit for purpose but simple things like installing the front-end portal WD Discovery proves impossible on my Mac. Typically of my overall experience, the product registration process stalled at the final hurdle because it claimed my phone number is invalid (without specifying which format to use). The info already entered is not saved so start again. There are too many contenders out there to settle for second best.

About 6.5 years ago I purchased 5 4TB WD Red Pro drives for use in a NAS device. About 1 year in, one of the drives failed. Luckily the drives were used in an N+2 failover array, so no data was lost. Dealing with WD to get the drive replaced was quite a bit of effort. They wanted me to run diagnostics on the drive, but as it wasn't responding, that turned out to be a big waste of my time. They sent me a replacement drive, but that took over 3 months, so I ended up buying another drive to replace the drive. (They refused to do any sort of advance replacement, everything seemed to take months for them.) Fast forward about another 4.25 years and one of my drives is giving SMART errors in the NAS. It will likely fail soon. I sent the drive model info to WD customer support, telling them I had registered the drives at time of install, and just couldn't remember what the warranty was, and didn't remember which of the drives it was, from the original 5 or the replacement. I got back a canned response telling me they needed a picture of the label of the drive and me to run troubleshooting on the drive. This caused me to go looking on their website for my earlier registration of the drives. Doing so I found the info on all 6 drives, showing that they are all out of warranty! Had I taken the time to do what they wanted, I would have only wasted my time. Dealing with WD customer service is more of a dis-service. They easily could have determined from what I told them that I was outside the warranty period, yet they were to quick to send canned responses rather than look up info they already had.

What a hopeless company. I really expected better from this group but sadly their service is really poor. I order a simple MP3 player. They ship it thro UPS. Tracking tells me it’s out for delivery. Never arrives. 24 hrs later tracking says it’s at depot. Stuck it seems! Wait 3 days, Nothing. Try to contact UPS, leave my details, they take my phone number, will call me in approx 21 minutes; Nothing. Try to email WD, office shut to European customers. Try to contact them with email; page freezes, cannot make contact! This was only a simple MP3 player, and we have a Parcel Drop Box fitted to our house with full instructions, so NO excuse for not leaving should we be out! Never again shall I order from this company, it’s just a joke and clearly they don’t want Any contact with customers!

Claiming recent logistical issues is all well and good, but one would expect at least when you’ve been sent the item that the business gives notice for it as it sent – not four days after it gets delivered to a random address a mile away! Really poor experience with WD. Maybe you should shop Seagate if you’re reading this.