Western DigitalReviews of wd.com

Bought a micro SD card off Amazon which cost over £100.00 and it failed after two months. Amazon direct you to Western Digital who sent me 1x email asking a lot of stupid questions but do NOT want to help. They very quickly started blanking me and have offered me absolutely nothing!!! Terrible customer service!!

I spent a lot of money in multiples HDDs and SSDs for my company. It was almost impossible to do well because they divided it between WD and Sandisk, all website is broken and support is hard to reach and useless. They made me create new accounts in Sandisk when they're supposed to have been transfered there, and I couldn't buy anything because they had to check for the company when it was already checked in WD.com If you have personal and business account you're dead, cookies get mixed and you spend the day signing in and out. My invoice was wrong because the invoice date was later than when I bought and paid it. I needed it to be for the date that I pay, that's what you get when you PAY something, but they said it's for when they process it. Their answer was to just send it back...

Statt Original-Ware, wie im Shop angeboten, liefert WD einfach Bulk-Ware. Der Kundenservice hält es noch nicht einmal für nötig zu antworten. Ich persönlich werde NIE WIEDER bei diesem Hersteller bzw. Produkte von diesem Hersteller kaufen. Denn ich möchte mir gar nicht vorstellen, was um Falle von einer Garantie passiert oder besser gesagt, was das Garantie-Versprechen des Herstellers wert ist. NULL KOMMA NICHTS.

Purchased SN580 NVMe SSD to upgrade my Dell Laptop. WD allows you to download a stripped down version of Acronis TrueHome software. When the back up recovery fails Acronis says speak to WD. WD says speak to Acronis. Chat session with WD finally, but was cut short because my recovery disk was on a Seagate External. I was able to fix it myself by down loading full version of Acronis. Next time I will avoid WD altogether.

Ordered an expensive SanDisk Pro-G40 SSD from Western Digital online store. Tried to register the disk at Western Digital online, which froze the screen and would not allow me to register. Opened a chat line with WD support who told me I was with the wrong support team and gave me a link to SanDisk Support. SanDisk support told me I was with the wrong support team and needed to speak to Western Digital Support. Contacted WD support who then said they would register the product for me. Some hours later received an email from WD Support who said: "Thank you for contacting Western Digital Customer Service and Support. My name is We have updated our support process for HDD and Flash products from the Western Digital family of brands. You have landed into the incorrect line of support and will be transferred over to the correct support line by clicking on this link. Thank you for your patience". Tried to register online and the screen froze and emailed WD to try to get this fixed. Some hope of that happening!

Grosse escroquerie!!!! J'ai commandé à 2 reprises un MyCloud duo. Le produit ne m'a jamais été livré et Western Digital me demande de gérer la situation avec UPS. Ces derniers ne fournissent aucune preuve de livraison et refusent de transmettre un avis de non livraison à Western Digital. 279 EUR non remboursé depuis le mois de Mai. Je déconseille vivement si vous ne voulez pas perdre votre argent.

Au bout de 2-3 ans d’utilisation, mon SSD cause des crashs à mon PC. J’envoie le produit sous garantie a Western Digital en Republique Tcheque. On me repond quelques jours plus tard que le disque est endommage. Je reponds que c’est bien pour cela que je l’envoie en sav. On m’explique que le disque n’est pas couvert par ce type de dommage et que je dois choisir entre le detruire et me le faire renvoyer a mes frais. Quelle fut ma surprise de decouvrir en piece jointe des emails quelques jours apres une image de mon ssd cassé en deux! Je proteste et envoie une photo de mon ssd en une seule piece avant l’envoi chez eux. On me repond que le dossier est clos. Des escrocs. A eviter fortement.

Last spring my two WD drives (one WD Passport and one WD Passport Ultra) worked great as backup drives. However, both have failed and WD support provides NO assistance as to why, or how, these drives failed. I will never buy WD products again. Their support is completely hands off and uncaring. Now using Samsung and the performance is superior.