Western DigitalReviews of wd.com

Het is echt een hopeloos bedrijf. Als je een simpele vraag hebt moet je eerst zoeken voor je weet hoe en wat. Heb je dat gevonden en typ je de vraag in dan krijg je als antwoord dat het in een andere taal moet omdat Nederlands NIET word ondersteund terwijl alles op de site in het Nederlands is. WD heeft HELE slechte service. Voor ons geen WD meer.

Also daß eine WD HDD nach etwas über 2 Jahren kaputt geht (2x monatlich genutzt und nie transportiert oder Erschütterungen / außergewöhnlichen Temperaturen ausgesetzt), das gab es früher nicht. Glücklicherweise mache ich meine Backups auf 3 HDDs unterschiedlicher Hersteller. WD kommt mir jedenfalls nicht mehr ins Haus.

Prodotti pessimi, avro' comprato forse 50 hard disk, almeno la meta' dopo due mesi rotture improvvise, testine bloccate e sempre ultizzato l'esplulsione corretta. Assistenza tecnica inesistente, cercato contatto con loro almeno 10 volte. Mai piu!

Failed hard drives happen but this once great company cant execute its stated warranty as they once could. I buy and use a lot of hard drives, We have decided to no londer use Western Digital or Sandisk, who they gave theiir SSD business too. After several failures and WD changing to Sandisk. It is not cost effective for us to try to get their warranty support so we walk away from failing WD drives with warranty on them.

Well I have been pleasantly surprised since posting WD Elements reached out to me and other than a little argument Barty initially they then offered to recover my hard drive, but alas I had already undertaken that task. What they have done however is replaced the 12 TB WESTERN digital Hard Drive with their sister product a 14TB My Passport Hard Drive. So although I did have to spent $1830 to urgently recover my data, I am impressed that they are replacing the Hard Drive with a different product as I would never trust the WD brand again. So I give Western Digital 9/10 for follow up effort. Western Digital produce WD Elements Hard Drives in my case 12 TB that fail within 6 months. I have just spent $1830 to recover 4TB of data. When I contacted Western Digital I received a templated response email saying they would replace non functioning hard drive for a new hard drive or I had to take my receipt back to where I bought it for a refund. No apology nothing. I went to ring their consumer telephone support service, which is a hidden phone no and you have to jump through hoops to find it. Fist time I had to wait after my call was answered for 7 mins to be transferred to a voicemail account that was full. Then I called back and the operator kept touching his mouth piece pretending I couldn’t hear him even though he could hear me, pretending there was interference on the line. I have never been so disgusted by such behaviour in my life in doing business. DO NOT PURCHASE WESTERN DIGITAL PRODUCTS The company has become yet another AI shelf company that does not care about its customers and simply ships boxes with products that don’t work and don’t care about the consequences of their actions.

i had multiple hard drives fail on me in the past, a good chunk of them from WD. (WD10SPZX, WD2500AAJS just to name a few) about six months ago i invested in a 6tb blue my passport drive for general backup purposes hoping my bad experiences were just because of manufacturing defects. the whole time i had it, it sat on my desk undisturbed and it worked perfectly, until two weeks ago when it made a clicking noise. going back and forth with their customer service was very tiring and they said mine was a counterfeit?? (purchased straight from their site btw) please choose any other manufacturer for critical data storage

What a useless company. Trying for weeks to make a purchase on their Web site. Checkout failed several times for no reason. Now I can't put the item in the basket as there is no link, only a sales enquiry for which WD failed to respond to. Useless pre-sales service, can't imagine how poor after-sales service would be. This is one to avoid I think.

This company has gone down the tube. Lisa Royer, Customer Support Supervisor, and Adrian are the most incompetent staff ever. Oblivious and lost. The CEO, David Goeckeler is no different that the rest of the staff. Rating of 1.3 by more than 500 reviewer says a volume. What a shame.