Western DigitalReviews of wd.com

SENT A FAULTY MY PASSPORT HDD PORTABLE HARD DRIVE BACK TO SWINDON OVER THREE WEEKS AGO, AS IT HAS BECOME FAULTY UNDER WARRANTY. FIRST OF ALL THEY STATED THEY HAD NOT RECEIVED IT, I PROVED WITH DOCUMENTS FROM ROYAL MAIL TRACKING IT HAD BEEN DELIVERED. WE NOW FIND OUT IT IS IS NOW IN THE CHEK REPUBLIC. I HAVE CONTACTED THEM SEVERAL TIMES, GETTING CUT OFF ETCERA. NO I AM SERIOUSLY THINKING WILL I EVER GET A REPLACEMENT. O, WILLNEVER BUY A WESTERN DIGITAL PRODUCT AGAIN. ICONTACTED ARGOS THE RETAILER, BUT ABSOLUTELY NOWHERE.

I had backed up my MacBook Pro on a WD Passport Ultra. I now find out that the company no longer supports the product, and my saved files are gone. I cannot access what was saved, and I cannot use the drive at all.

I purchased a WD hard drive (Serial No: WXD2E3158C94), which failed within warranty. WD replaced it (Serial No: WX32D24EE9LL), but shockingly, the replacement also failed within a year, compromising my critical work data. Despite repeated escalation, WD is refusing to provide proper support or data recovery, pushing me toward expensive third-party vendors — an option financially unviable for me. As a loyal customer, I expected reliability and responsibility from WD, not repeated product failure and zero accountability. Highly disappointed. If no positive resolution is offered immediately, I will be forced to escalate this through consumer forums and legal routes. #WesternDigital #HardDriveFailure #CustomerSupport #ConsumerRights

The driver didn't work, it makes a chirping sound when plugged in and none of my computers recognize the device. Customer service has been fairly responsive but not helpful on resolving this issue. The website to request a warranty replacement does not work, which is another concern for a company that deals in technology and data. Avoid WD.

Unhöflicher Support, Festplatten gehen am Laufendenband kaputt

WD externe Festplatte My Passport 2,5 Zoll 5TB USB3.0 gekauft am 05.05.2023 ist defekt. Sie meldet sich nach der Eingabe des Passwortes an, lässt sich aber nicht mehr mit CHCK Disk oder Acronis überprüfen und verschwindet aus dem Explorer als Laufwerk. So ist eine Datenrettung über Windows nicht mehr möglich. Wahnsinn...

I had two 5tb (red color) drives fail, (which happens rarely) but then a second 5tb (red color) 1 failed March 2025, then 2 weeks later another failed, which had different files. Both drives were purchased recently. I tried several recovery methods with no luck. I want WD to replace these. Do they back their product?

2 eme dique dur que j achete et il tombe en panne juste a^res la garantie le support injoinable ou qui vous raccroche au nez berf tres mauvais