Western DigitalReviews of wd.com

Western DIgital has become a disgusting organization. The customer service people are incompetent. I had to threaten to personally contact their CEO if the 5th customer service person I spoke to did not respond to my questions with coherent, thorough answers. I finally got what I needed regarding Acronis Backup software. They recommend incremental because it's more "efficient". What they don't explain is that it is a data hog. It filled up my external hard drive which would, if I wasn't alert, force me to purchase a larger, more costly hard drive. I called the last customer service out on this and he admitted that what I said was accurate. Therefore, I will NEVER purchase anothe Western Digital product again. Caveat Emptor!

Die Bestellung kam einen Monat zu spät. Ich wollte sie gerne retournieren, aber weder das automatisierte Rücksendevorgehen auf der Homepage funktionieren, noch der Kundenservice ist zu erreichen (Chat funktioniert nicht und die Telefonnummer war nicht vergeben).

Drie jaar geleden kocht ik met een paar maanden tussenruimte 3 WD externe schijven (Totaal 11TB). Ik wilde daar mijn foto's en video's en mijn administratie op bewaren voor langere tijd. Ik heb de schijven op de juiste wijze bewaard. Nu na 3 jaar had ik wat gegevens nodig die op de schijven staat. Dus de schijven tevoorschijn gehaald en..... niks. Niet meer te vinden. Niet op mijn MacBook en niet op mijn Windows PC. Nieuwe kabeltjes geprobeerd, maar ook dat bood geen soelaas. Mail gestuurd naar WD in Amerika. Zij antwoorden sneller dan ook had verwacht. Een aantal tips, waarvan ik het grootste deel zelf al had gedaan en verder wist hij het ook niet. Omdat de schijven 3 jaar oud waren was de garantie verlopen en konden (lees: wilden) zij niets doen. Ik heb aangegeven dat ik het belachelijk vind dat een product dat er voor bedoeld is om gegevens langere tijd op te slaan na 3 jaar de geest geven. Dat is ongeacht of de garantie wel of niet verlopen is onacceptabel. Als een van de drie schijven kapot was, dan kon dat nog toeval zijn.Maar alle drie..... dat is geen toeval meer. Houd er dus rekening mee dat u, als u gegevens echt voor langere tijd wil bewaren, GEEN WD schijven kiest. Althans dat is mijn advies en ik koop vanaf nu disks van een ander merk.

VOMITEVOLI,IWD COSTRUTTORE E SOPRATTUTTO L'ASSISTENZA. TOTALE INAFFIDABILITA DEI PRODOTTI,ED IN BASE A QUESTA INAFFIDABILITA, SONO COSTOSISSIMI.L'ASSISTENZA è INESISTENTE.BRAVI WD,DISONESTI E MALEDUCATI!!!NON AFFIDATEVI MAI ALL'ASSISTENZA,RIVOLGETEVI AL VENDITORE E FATEVI RIMBORSARE,RESTITUITE L'OGGETTO E COMPERATE UN'ALTRA MARCA!!!

Ref 6TB My Home Cloud. Purchased the product as a way of backing up mobile phone data, primarily images. The product can store data, yes, but its a terrible solution. If you have 10'000 images spread over 10 files in your phone, the product shows everything indiscriminately into 1 massive folder and ignores the folders altogether. Furthermore, it has a huge issue to organise by name or date and is easily confused by different naming conventions. The product is unable to merge folders and avoid duplications too. The software is poor, clunky and slow, making for an arduous experience for the user. The purpose of the drive was to neatly and efficiently store photos in the folders that had been created for years to come. Since the only way to access the data is online via an app, the user would have a serious headache to sort through the pictures and enjoy reviewing memories. It requires a continuous daily or weekly audit to track and organise any backed up data, regardless of how you've already organised it on your phone. All of my feedback has been confirmed by the technical team, and they acknowledged the product shortfalls. Total waste of money. AVOID.

If I could give them 0 stars or minus stars I would! Had two of my hard drives completely fail on me. Spoke with WD live chat who told me to send them back for them to send replacement. To this day I have had no further correspondence or replacements sent. So I paid for two hard drives. They broke. And now I have nothing. Great. TERRIBLE CUSTOMER SERVICE TERRIBLE PRODUCTS. AVOID! AVOID! AVOID!

Incredibly disappointed! Bought two of their external hard drives and both of them stopped working within a year! Lost all data and unfortunately, one of them was purchased from a Curry’s shop and I was silly enough to reach out to WD for a replacement under warranty! At first, the customer service representative was very helpful and I sent back the faulty hard drive. This is where the issues started piling up as the return reached WD within a couple of days, at the beginning of May however, on the WD website, the tracking still shows the return as pending. I have contacted customer service numerous times via email, live chat and even attempted calling them without any luck! I have provided them all the information they asked for, such as proof of delivery with all the tracking information for the return to which they said they’ll get back to me within 3-5 working days with an update… that was almost 3 weeks ago and I’ve had nothing back! I’ve asked for updates via email but had no reply and was told via live chat that the case has been escalated and I will be contacted as soon as possible…. Still nothing! Shocking customer service! They are very quick to take your money but far from helpful when it comes to sorting out issues with their faulty products! I wish I had read the reviews before buying their products! Save your money and time!

Absolutely terrible. I ordered a hard drive directly from WD, it never turned up, and WD refused to send me another one, and refuse to refund me. Complete waste of my time, and what a hassle that I'm now going to have to dispute this with my credit card company. I wish I'd seen all the other bad reviews earlier and I would have bought a drive from a decent company.