Anthony
I had to file a claim with my credit company to get my refund
I ordered a clock and it was turned around in the mail and took over a week and was back at their warehouse. I asked to cancel my order and they said I would be charged $20 to cancel. They agreed to cancel my order and sent me a confirmation email but never refunded me. I had to do a charge back with my credit card company to get my money back.
Response from WclocksSep 20, 2025
Dear Anthony Thank you for sharing your feedback. We would like to clarify the situation to avoid any misunderstanding. When you requested to cancel your order, we immediately responded positively and agreed to the cancellation — your order was canceled completely free of charge. Furthermore, we processed the refund on our side, and we have no record of a chargeback being issued against this order. Our goal was to ensure your satisfaction and resolve your request quickly and fairly. Customer satisfaction is always our highest priority, and we regret that there has been any confusion about this process. Best regards, Albert Customer Care – Wclocks



