Wayside GardensReviews of waysidegardens.com

Response from Wayside GardensAug 29, 2018

Dear Sharon, We are very sorry to hear that you have had a negative experience with our company. We have informed supervisors about the unwanted catalogs, and they are working diligently on getting that issue corrected. We apologize for any inconvenience this may have caused you. If you have any additional concerns please contact us at 800-845-1124. Thank you for taking time to participate in our review. Your input is very important to us and will assist us in our ongoing efforts to provide better products and services to all our customers.

Response from Wayside GardensJul 17, 2018

Dear Shazam, We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. If you would please give us a call at 1-800-845-1124 and mention to the customer service representative that you are a Trust Pilot customer, we would be happy to review your order to see if there is anything more we can do to assist in this matter.

Response from Wayside GardensJul 17, 2018

Dear Susan, Thank you for taking the time to leave us a review. Firstly, we want to apologize to you for any problem that you have faced because of this. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. Thank you for bringing this situation to our attention. For further assistance please contact us at 800-845-1124.

Response from Wayside GardensJun 29, 2018

Dear Jamie. We are very sorry to hear that you have had a negative experience with our company. After reviewing your order it does appear that the items on your order were delivered last fall (2017), which means the guarantee was good until May 30th of this year (2018). We also provided a 1 week grace period after that date. Which is why there is no longer able to make any adjustments to his order. You can always find out guarantee details by visiting the "our guarantee" page on the website, Again, we would like to offer our sincerest apologies for any inconvenience we may have caused you. Thank you for taking the time to leave us a review.

Response from Wayside GardensJun 30, 2018

Dear customer Firstly, we would like to offer our sincerest apologies for any inconvenience we may have caused you. All of our items do come with a guarantee which varies depending on what the items are. If you have any issues with your plants you may contact us at 1-800-845-1124 and a customer service representative will be happy to assist you.

Response from Wayside GardensJun 29, 2018

Dear Customer Thank you for taking time to participate in our review. We appreciate your feedback and use it to continually improve and to create a positive experience for all our customers.

Response from Wayside GardensJun 29, 2018

Dear customer Firstly, we would like to offer our sincerest apologies for any inconvenience we may have caused you. If you have any issues with your plants you may contact us at 1-800-845-1124 and a customer service representative will be happy to assist you!

Response from Wayside GardensJun 29, 2018

Dear Larry We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. If you would please give us a call at 1-800-845-1124 and mention to the customer service representative that you are a Trust Pilot customer, we would be happy to review your order to see if there is anything more we can do to assist in this matter.