Wayside GardensReviews of waysidegardens.com

Wayside Gardens has really gone down hill. I ordered 3 cone flowers and they arrived about 2 inches tall and in very bad condition. Paid over $15 dollars per plant. I put them in the ground and at this point they have done nothing after 3 weeks. I did receive my money back, but really! Also, ordered coreopsis Charlene. It came in a "quart" container. Looked bad and after taking it out of the pot discovered about 2 inches of spindly roots. It too is not performing. Did not get my money back on it. Better to buy at Walmart.

I had ordered two quart size Berberis 'Admiration' shrubs. I knew they would be small, however I was not expecting two extremely tiny totally dried out shrubs with one side to them. Personally, I do not think anyone in the nursery business would call what they shipped me actual shrubs. Most of the branches were brittle and had no leaves. An entire side on one of the shrubs was dead. Just like the two awful shrubs, I had received from their partnering company Jackson Perkins, the other shrub was missing one side and it wasn't in the box, so they knowingly shipped me a shrub missing an entire side! Why would you even ship shrubs looking like that to a paying customer? Do you really think when a customer places an order they want to receive shrubs that are in such poor condition, practically dead with dried out roots and missing half its structure. They refused to publish my honest review on the site, so I am now going to post it everywhere else.

Plants arrived diseased contacted customer service 6 times finally heard back and followed up with pictures. That's the last I heard from them. Posted negative reviews on their site. Guess what didn't get posted. Done with these Yahoo's.

No urgency in delivering live plants. I ordered six Red Creeping Thymes. Received an email saying they were shipped on May 22, 2019 with a tracking number. I tracked my order and was informed the plants would be delivered on May 28, 2019. I received the plants after 6PM on May 28th. Taking an entire week to deliver live plants is ridiculous. Needless to say, they were all dead.

I cannot believe the absolute unprofessionalism of your company. I placed order number WEBWG1978948 on your website on Sunday, May 5th, paying for expedited overnight shipping because I wanted to make sure this gift arrived on time and in good condition. Monday, May 6: No information on my order Tuesday, May 7: No information on my order Wednesday, May 8: No information on my order. So this time I call and wait on hold forever and finally give up getting a real person. Thursday, May 9: I call again in the morning and speak to a customer service representative. She informed me that my order had been taken to the shipping dock and would go out that day or the next. I was very clear to her that I had to deliver by Saturday and asked if they did Saturday delivery. She said yes. I again reiterated that not only did it need to arrive by Saturday, but that I did not want it going out if it was going to sit in a box in a warehouse on Sunday. She understood and said it would be no problem. Friday, May 10: I get the email update with the tracking number that my order has shipped, but the tracking number gives no information yet since the order hasn’t been picked up. Saturday, May 11: I check the tracking number to see that my package is going to now deliver on Monday. Meaning it will arrive late, and sit in a box for four days. I call your customer service line and wait on hold for 17 minutes before getting a real person who said there was nothing she could do. I explained that the order is no good to me on Monday, so I need a full refund. She says she can refund the shipping only. Obviously this is unacceptable. Wayside Gardens failed to deliver on their promise. I placed an order for overnight delivery, and now you’re delivering 8 days later. She said the only way to get a full refund is to deny the package. But I cannot deny the package unless I wait at the door for 8 hours for when the UPS delivery comes. Why is it that I did my part in placing this order, Wayside is the company that failed their end, and I have to do more work? The product is no use to me now. This is no one’s fault but your company’s, but yet you’re telling me it will take more work on my end to fix your mistakes. This is completely unacceptable and I do expect a call from a manager since your people on the phone have no authority to do anything. Chris

This is not the company it used to be. Order delays without notifications, or communication. No response to emails either. Never again. It's really sad the way this company is run now. Not trustworthy anymore. Don't waste your money.

Personally I would stay clear of Wayside. I ordered two 3packs of Asclepias 'Cinderella' - Pack of 3 Plants per website ordering. I received TWO PLANTS !! I called and customer service said it was an advertising misprint !! They never offered to allow me to send the two plants back for a full refund. Don't deal with a business that does not own up to their mistakes. I am sure there are many on-line nurseries who CARE about customer satisfaction !!

Too bad there isn’t a 1/3 star! Styrofoam should not be used by a company shipping plants. It has taken me months to remove the styrofoam from my garden. I mistakenly opened your box in the yard. The styrofoam was strewn everywhere. What in the world were you thinking? It took me months to find all of the pieces. Shame on you!!