reedypond
shipping delay
Unfortunately I have not yet received my order, therefore unable to give a higher rating. My order was placed 3 weeks ago and I am in zone 9 so this was not an issue in shipping. After 2 weeks I wrote requesting information and received a automatic response stating they were experiencing heavy volume of customer service and would get back to me asap. Never heard a word. Received notice today package arriving tomorrow. Can't attest to quality of product since I have not received it. I am not going to bother ordering from this company again.
Response from Wayside GardensApr 30, 2018
We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. Your input is very important to us and will assist us in our ongoing efforts to provide better products and services to all our customers. Thank you for participating in our survey and providing specific feedback. This will help us, as we strive to create the best possible customer experience.