Wayside GardensReviews of waysidegardens.com

Ordered 6 plants for $100. The box came crushed, and the plants inside were leggy, sad, and wilted. Definitely not worth the money, at least 4 of the 6 were almost dead. I emailed their customer service, provided photos, and got no response after 7 days. After emailing again to request a refund they finally responded and offered to replace the 4 dead items. I would never order from here again. Editing for clarity: I sent two emails. One, immediately after the dead plants arrived asking for replacements. Then, after seven days of radio silence I asked for a refund, which is when they said they were sending replacements - it wasn't until I followed up a second time that anything was done. My replacements have yet to arrive, but I am hoping they are better quality than what was sent previously.

A few days ago I wrote a review for Wayside explaining how of three different orders, one received last spring and then two more orders that I received this past.spring and what bad shape the plants were.when I received them. I stated that at.least 6 of them were.dead.or.almost.dead but I planted them to see if there was any hope for them. None of at least.6 survived. So I was contacted here telling me to send order information and they would get back to me. I sent copies of all three orders in two separate emails to information @ wayside.com Attention Jarrod as I was told. So I received a voicemail from a Candi fromWayside because apparently she had no clue why I had.sent emails. I called back, spoke to someone who said there was no record in the system of my orders??? So he called back later left voicemail saying to send pictures of problem along with order info. Don’t know how I am to send pictures of plants that never came up from last year and ones that are dead from this springs order. There is nothing left to see. Plus I had already sent order info last week. This is the worst company. Product is bad, customer service is bad and plants are misrepresented. Plant said they were quart size. They were.more like cup size containers. I will never purchase from this company again. And I would never recommend to anyone.

I received my plant today, 5/23/2021 and it is nearly dead. All dry and wilted. This plant cost $25 plus ridiculous shipping charge of $13! I doubt it will live. It looks all brown and dry. Very unsatisfied!! Never order again from this grower!!

I have yet to get through to anyone at Wayside Gardens concerning my order of plants in late March. I have called repeatedly without being able to reach anyone and I have already paid for my order. I need a refund.

$80 on plants that came dead or dying. Have replanted with lots of sun, love and water and they look abysmal. Should have known better; the site doesn’t even come with a product guarantee or a 1-800 phone number to call for customer service. Have reached out via email with pictures and no response. Have purchased before so should have know better; those plants also came dead or died soon after. UPDATE: have tried repeatedly to get in touch with Wayside via their response below and no one has gotten back to me now in 5+weeks. DO NOT BUY FROM WAYSIDE!

I would give Wayside Gardens a zero if that was an option. My experience with Wayside Gardens was one of the worst experiences I have ever experienced with a plant nursery. I placed my order back in January using my PayPal account. I received an email message a couple of weeks ago from Wayside stating that there was a problem with processing my payment and listed a number to call. I called and was able to leave a message. Fast Forward a couple of weeks after trying to call a couple more times with no option to leave a message and outside their normal business hours (I am Mountain Standard, Wayside is Eastern) I finally reached Wayside today. First I was told that I had 72 hours to respond and that my order was cancelled. Then told by a supervisor that I only had 48 hours to respond and that the phone number they sent on the email did not have the capability to leave a message. Who did I leave a message with I wonder? I have requested my name to be removed from the Wayside mailing list. I would not recommend Wayside as a reputable online plant nursery to order from....It is apparent, their customer service is poor and their response to solve a problem is less than poor. What a terrible experience. Now to go to my PayPal account and handle the pending payment for Wayside Gardens... Service is a zero. Joy Taves

I received my order yesterday. Out of 14 plants ordered, only one was worth keeping. The other were very tiny with dried leaves and/or wilting leaves. I reiterate VERY TINY. Not something I would buy anywhere. I have written to Wayside and asked for a refund. I sent them pictures of these little dying plants that I paid almost $300. I am trying to make my garden more hummingbird friendly as they already love my Rose of Sharon bushes. I am on Social Security so spending this amount of money is not done easily. I have ordered plants from many places before, including Wayside and they were okay. there are two places from which I have ordered and not been dissappointed: Walmart and Amazon. Both places have always sent me thriving plants, well packed and arriving in perfect condition. No more Wayside Gardens for me. I hope I get my refund.

I placed an order for three (3) Lavandula 'Munstead' @ $11.95ea and two died. I also ordered for a second time three (3) Phlox 'candy stripe' plants @ $7.95. two died (I ordered these as bareroots in 2018 and all three never bloomed). I just ordered two quart size rose bushes (I'd be surprised if they survive). I'd rather go to Home Depot or Lowes, they have a better and quality selection. I will not order from this firm again ... nothing survives.