Wayside GardensReviews of waysidegardens.com

Good website, good customer service, poor packaging resulting in damaged plants. Quick refund of purchase price after one phone call.

I ordered 13 plants. All but 1 was in good condition.

The cedar planter we ordered was listed on the Wayside site as "in stock", so we expected that it be shipped immediately. But the order was from a separate vendor, with no communication to me or to Wayside. After 3 weeks, I was able to locate the fulfilling vendor and learned that it had just been shipped, but no notice to me (and Wayside didn't know about it either). In the end, it was delivered, assembled, and we are quite pleased with it. Our experience with Wayside as the company that fulfills the request is 5-star.

I received my order in the time that they said I would, but all that I ordered was not in good shape when it arrived. I just planted them, so we will see how it goes. I would recommend to everyone to buy from their local nurseries. I bought some coral bells, lamiums, and irish moss from the nursery just up the road. Plants are extremely healthy and thriving! It only makes sense. Things sent through the mail go through a lot. It's no wonder why they are half dead by the time we get them.

Timely arrival, excellent packaging, all plants looking great.

some damage during shipment

Fast service. Plants in good condition; doing well so far.

The people working in customer service are very helpful and nice. The plants I have received are very nice, but I always pay extra to have my plants arrive using 2 day shipping. It’s expensive to do that, but the plants are less stressed and less wilted. The reason for 4 stars is because many times, I find that what I ordered is on backorder, even though online it says shipping now or will ship on a certain day, only to find out later that it will be delayed by several weeks. I have been waiting for some verbena and callabracoa since April 4th and it’s now April 18th and they still aren’t here. That’s disappointing because in Texas, it gets hot here very early in the Spring and the plants should already be in the ground. I never receive a notice either that my order has been delayed. I only find out by calling them. This issue needs to be addressed so customers can trust the dates of shipment listed online. Otherwise, I am pleased with their service. Plants are well packed and in good condition if you don’t use standard shipping.