Wayside GardensReviews of waysidegardens.com

Response from Wayside GardensJun 30, 2018

Dear customer Firstly, we would like to offer our sincerest apologies for any inconvenience we may have caused you. All of our items do come with a guarantee which varies depending on what the items are. If you have any issues with your plants you may contact us at 1-800-845-1124 and a customer service representative will be happy to assist you.

Response from Wayside GardensJun 30, 2018

Dear Connie Firstly, we would like to offer our sincerest apologies for any inconvenience we may have caused you. All of our items do come with a guarantee which varies depending on what the items are. If you have any issues with your plants you may contact us at 1-800-845-1124 and a customer service representative will be happy to assist you.

Response from Wayside GardensJun 30, 2018

Dear Robin Firstly, we would like to offer our sincerest apologies for any inconvenience we may have caused you. All of our items do come with a guarantee which varies depending on what the items are. If you have any issues with your plants you may contact us at 1-800-845-1124 and a customer service representative will be happy to assist you.

Response from Wayside GardensJun 30, 2018

Dear customer, We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. If you would please give us a call at 1-800-845-1124 and mention to the customer service representative that you are a Trust Pilot customer, we would be happy to review your order to see if there is anything more we can do to assist in this matter.

Response from Wayside GardensJun 29, 2018

Dear Laurien Thank you for taking the time to leave us a review. Firstly, we want to apologize to you for any problem that you have faced because of this. After reviewing your order, it appears as though the items in question are still currently covered under out 90 day guarantee. The items are guaranteed for 90 days from the date of receipt. Your guarantee on this order will expire one. 7/10/18. If you have any issues with your plants you may contact us at 1-800-845-1124, and a customer service representative will be happy to assist you!

Response from Wayside GardensJun 29, 2018

Dear Linda We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Thank you for taking time to participate in our review. We appreciate your feedback and use it to continually improve and to create a positive experience for all our customers.

Response from Wayside GardensJun 29, 2018

Dear MP We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. Your input is very important to us and will assist us in our ongoing efforts to provide better products and services to all our customers. Thank you for taking time to participate in our review!

Response from Wayside GardensJun 29, 2018

Dear Alfred Thank you for taking the time to leave us a review. Firstly, we want to apologize to you for any problem that you have faced because of this. I am happy to see on your order that we were able to send you satisfactory replacements. Keep in mind our plants do come with a guarantee so anytime you are unhappy with the quality of an item that you receive please contact us at 1-800-845-1124, and a customer service representative will be happy to assist you!