wayofwade.comReviews of wayofwade.com

Nice service,amazing shoes

Disappointed in Quality and Customer Support (Wade Ice Blood 2 "Wade X Adam Lister" × 1 7.5) I purchased a pair of Way of Wade shoes with high hopes, but unfortunately, they fell apart after only minimal wear. The structural integrity was poor, and the shoes showed significant signs of damage far too soon for a product marketed as performance footwear. I reached out to customer service, hoping for a resolution, but was told my order fell outside the warranty window—even though the shoes were barely used. As a healthcare professional and team leader, I rely on dependable footwear, especially during the school volleyball season. Now I’m left scrambling to find a replacement pair, which is both frustrating and inconvenient. I expected better quality control and a more customer-focused approach. I hope this review encourages the company to reevaluate its standards and policies to better support loyal customers. Update: After receiving a defective item, I contacted customer service and was offered a $25 coupon as final compensation. Unfortunately, they declined to issue a refund or replacement, citing limitations in their quality-issue coverage. I found this resolution unacceptable and will not be making future purchases. Their response lacked accountability and failed to address the core issue.

The team is willing help with any issues that arise!

Website user-friendly and my son quickly found the shoes he was looking for - they are stunning. I’ve been most impressed, though, by the speed and friendliness of Customer Service. The shoes are just slightly big and my experience organizing a return (and re-ordering the right size because wow, the shoes are built for great basketball) has been smooth and straightforward.

First experience went well - relatively fast shipping, cheap prices from the direct website but one clothing item cancelled from the order without explanations. Then came the awful, ugly experience : two pair of shoes ordered, two packages received, two boxes, only one pair of shoes. After investigation, second package was opened and resealed - box was emptied and placed back in the shipping package. Spent 3 months trying to obtain a refund from their customer service - providing even police documents after reporting theft of goods. They then went on to circle back on every single aspect of my refund request. Only once I filled a claim with Paypal, their customer service started to try being helpful : understand here that they spammed me with emails, pressuring me to cancel the dispute while claiming that funds were "frozen" and would be unlocked once I would close the dispute. I was finaly able to get a refund for the missing item received, but not thanks to their horrible customer service. Overall, products are good for the price, but the customer service experience was just utterly garbage. Helpfulness was nowhere to be found at first and turned into aggressive spam and blatant lies to avoid even refunding a cent. So : avoid unless you're sure you'll be lucky enough to not get have any issues with your order.

My daughter plays volleyball and loves them! not only that they are so pretty they are very comfortable.

Great shoes, very comfortable.My daughter really likes it.

The team handled my shipment with utmost urgency and professionalism. I will surely ship with them again