wayofwade.comReviews of wayofwade.com

Ich habe mir die Wade 808 5 V2 zu Weihnachten gewünscht und war beim ersten Anblick trotz kurzer Lieferverzögerung sehr zufrieden. Als ich die Schuhe beim Training zum ersten Mal ausprobiert habe, bin ich bei einem schärferen Richtungswechsel extrem weggerutscht und habe mich am Knie verletzt (der Sturz war so extrem, dass meine lange Trainingshose gerissen ist und ich eine mittelgroße Narbe davon trage) Dieses Wegrutschen ist nicht normal bei einem Basketballschuh und hat mich extrem schockiert, da die Traction am wichtigsten ist. Also habe ich mich an den Support gewendet, um die Schuhe zurückzugeben, da so ein Unfall natürlich nicht gerade Vertrauen in die Schuhe bezweckt. Nach längerem Hin und her und langer Wartezeit wurde ich mit einem Gutschein von bis zu 60 Euro auf den nächsten Einkauf abgespeist (Wohlgemerkt, dass ich eine Rückerstattung oder eine Alternative gefordert habe. Dieser Umgang mit Kunden hat mich extrem abgeschreckt und wird fortan dafür sorgen, dass ich nicht mehr bei Wade bestellen werde Ich wollte das nur teilen, falls es noch Leuten ähnlich geht LG

I had a recent issue with a return and the associated shipping costs. I appreciate that the Way of Wade support team took the time to address my concern directly. Anne, the Service Manager, was extremely helpful and professional. She provided a clear, fair, and satisfying solution regarding the return shipping fee, demonstrating a real commitment to customer satisfaction. I am very pleased with how the issue was handled and the final outcome.

Very good volleyball shoes and even better customer service. Returns were super easy.

Very disappointed in the return policy and customer service. My son saved up to get a pair of Way of Wade volleyball shoes after making his school team. We followed the instructions on their website for sizing, which say everywhere to not order the usual size and to measure. The size their chart told us to order was smaller than his usual size, but we trusted the information. When the shoes arrived, he wore them prior to his practice to try them out, in the volleyball gym only, quickly realized they were too small, then took them off and played the actual practice in his regular shoes. We inspected the shoes together, cleaned the soles just to be safe, then contacted customer service. They assured us it was fine to return after having tried them on, without tags. We shipped them back at our own expense, only to receive a response from customer service that the shoes could not be returned as they had been worn. They sent us a picture of the sole with a vague smudge on it that definitely wasn’t there when we packed up the shoes, claiming the warehouse staff tried to clean the shoes and couldn’t. Which is absolutely not true, as those shoes were clean when we packed them up and the picture they sent isn’t even clear. To add insult to injury, they suggested my son sell the shoes himself and offered a coupon. Reading through the reviews here, I see this is a pattern – deny the return, lie to the customer, suggest the customer deal with the problem themselves. In no way did they acknowledge or offer any solution for the fact that their own size chart is what misled us. Terrible, dishonest, and condescending customer service and a misrepresented return policy mean my son’s left very disappointed after spending his own money on shoes he was excited about. Would not recommend buying from them unless you have money to burn.

I have only just ordered and waiting for arrival but customer service have been so helpful and replied same day to my emails about a mistake i made in my order and even tho they had dispatched it they managed to locate my parcel recieve it back arrange a refund all in 1-2 days so i could then correct my order. Was so happy this was so quick and i didnt have to wait to recieve to return. Excellent customer service, look foward to recieving my order

shipping was fast and the customer service was responsive

Schuhe sind top der Service lässt aber zum wünschen übrig. Ich habe Schuhe bestellt und diese anprobiert, sie wurden nie außerhalb getragen trotzdem wurde die Rücksendung nicht akzeptiert. Nun sitze ich auf den Schuhen und werde sie nicht los…

Scam, Scam Scamers. Don’t buy from the website! Got a volleyball shoes from them, cost over £120 , after one ise ( training inside the volleyball hall) the shoe tore, ( plastic & cheap fabric). Email the company and attached some photos it was in the warranty period too . Had a reply that they can refund me 20$ and I can give them the shoes somewhere to repair! Unbelievable. It’s a scam!