wayofwade.comReviews of wayofwade.com

Después de haber puesto una reseña negativa en esta página escribí otro correo a Way of Wade (como me pidió la página oficial respondiendo a mi comentario). En la primera vez les comenté que tras 4 horas de uso se había comenzado a desintegrar la suela y que ahora tras 6 horas de uso seguía degradándose. La solución que me dan es doblar la cantidad con la que me podían indemnizar (20€) o darme un cupón de 30€ en la compra de las siguientes zapatillas. Con el precio que tienen las zapatillas (808 5 ultra v2) es algo irrisorio, además de que no me generan nada de confianza la atención al cliente después de esta experiencia. Realmente para qué quiero 30€ de descuento en comprar otras zapatillas que podrían volver a dar problemas si no van a darme soluciones...

My son likes the shoes because they are comfortable and make him jump higher. They seem to be made well. I would recommend to go a size up, especially if you are buying for a growing kid. The customer service is very quick to response and accommodating.

Zapatos de baja calidad después de sólo 2 semanas de uso, la suela empieza a despegarse. Les escribo y su solución es que las lleve a un zapatero y que me devuelven 25€. Lamentable! Hoy me ofrecen 50€! no entienden que un zapato que no dura ni dos semanas no puede valer ni 5€ y en este caso me han cobrado 145€ aprox, en ningún caso es justificable ni aceptable. Aunque que contesten si es de agradecer.

Great product, absolutely beautiful, very good quality. Very prompt customer service response too.

I placed an order for some shoes for my daughter’s Birthday but mistakenly ordered an 8.5 MENS instead of women’s. I didn’t realize the mistake until she opened them. I notified WayOfWade immediately and they informed me what to do. The process was simple and quick and they refunded the purchase amount within 10 days so that I could reorder the right size. Shoes came quickly and she loves them!

I recently purchased two pairs of way of wades 12 and they are great. I needed to return a pair and the customer services is wonderful. I reach out to them thur email and I got a response within an hour. they sent me a shipping laber and the return process was very smooth. I would definitely recommend to purchase from them.

Very disappointed with how this has been handled. After I posted my review, I was asked to contact them again, giving me the impression that my case would be reconsidered. However, they simply offered me the exact same options that I had already declined. There has been no change, no new resolution, and no meaningful attempt to address my concerns. I have been trying to resolve this issue since September, after the shoes developed significant damage after very limited use. The upper started ripping and the material began fraying after only being worn three times, for around three hours in total. Asking me to contact them again only to repeat the same offer is extremely disappointing. I expected much better customer service and a fair resolution.

Really enjoy their shoes when the sizing has been good for me. Definitely recommend going straight for the performance pairs for comfort and longevity! Customer support response and helpful