wayofwade.comReviews of wayofwade.com

Way of Wade customer service has been great to work with. Response time to my return request was very quick, friendly, and extremely helpful. Way of Wade has been a choice of my boys for their basketball shoes for this reason as well as the quality of their products!

Great customer service and beautiful styles

Great customer service and helpful with my order

I’ve purchased a few shoes from way of Wade. They have all been great. They also have great customer service.

Very satisfied. This is my son's third pair of Way of Wade 10 shoes. He likes the cushioning and comfort the shoes provide during games and practices. He needed to change the third pair. Joe, the service manager made the process easy.

Way of wade 12 is one of the best sneakers I have ever purchased. It’s super light and a great performer and the design and the color way is high level. Also the company is very responsive for all inquires on email and phone. Highly recommended

I had an issue with a recent Way of Wade purchase where the shoes didn’t work for me due to significant forefoot discomfort during play. While that was disappointing, I want to specifically recognize Chloe from the customer service team for how she handled the situation. Chloe was professional, responsive, and clearly took the time to understand my experience. Even though my return didn’t qualify under the standard policy, she worked with me and was able to offer a partial refund as a gesture of goodwill, which I truly appreciated. Customer service like this makes a difference, and Chloe represented the brand well. Thank you for your help and for making the situation right.

Purchased what I thought was a pair of premium shoes but what I ended up getting was a pair of shoes that after light use for a couple of months have started to delaminate. I have been in touch with the Customer Support but haven't been able to figure things out. Having purchased these as a Christmas present for my son, he didn't start wearing them until after the school break and when we noticed the defect it was beyond their 60 day policy. Unfortunately I would say that my son wore them maybe 30 hours in total. Customer support has been lacking. I doubt that I will ever buy another pair of their shoes and will not recommend them. I know that @WayofWade can do better than this. UPDATE (April 2026): Following the company’s public response here promising a ‘personal escalation,’ I was contacted privately by their ‘highest management.’ Despite acknowledging the manufacturing defect, they have officially refused to provide a replacement or a fair refund, stating that their 'maximum resolution' is the $30 refund they already pushed through. It is disappointing that a brand charging $200 for premium performance footwear considers a 15% refund an acceptable solution for a structural failure. Their public claim of wanting to 'make it right' appears to be a PR formality rather than a genuine commitment to quality. If you’re a basketball parent, be aware that their warranty effectively ends after 60 days, regardless of the condition of the shoe.