Dana A.
Just purchased my 3rd piece from…
Just purchased my 3rd piece from waxmaid. I have ordered the same unit each time. Waxmaid 8.5" Horn Silicone Glass Water Pipe. The first two came with a bowl that had a stem on it to safely remove it. The most recent one I received has a different glass bowl with no stem. This was not indicated that there was a change of design. When I called to complain and ask for a replacement, The person that answered the phone was CLUELESS, sounded like a personal phone number. She said I had to send an email to get help.
Response from WaxmaidJun 10, 2021
Hello, Dana, I'm sorry about your feedback, had you contacted our service team? If it is real like what you say, I will help you? I need to check if it is real, need confirm with our service team. Pls copy your troubles to [email protected] Waxmaid Service Team