WaxmaidReviews of waxmaidstore.com

I received broken glass pieces, have tried to call an message with no reply whatsoever. The product is great, terrible customer service.

Forgot to mention that this a Chinese owned company that also charges extra fees when you spend your money. Stay away from this company

I ordered accessories for my Ares and only 1 of the 3 items came, i tried contacting the company and NO RESPONSE

Only 1 star because they don’t have a zero/negative star option. WORST EXPERIENCE EVER! First of all, they have other domains that they call “fake” I originally ordered from their .us domain, only learning a week later that the .com domain is the “official” one. After placing my order on there, I waited a week before receiving any communication. Keep in mind that their faq says 2-4 business days delivery. Two weeks later and I still haven’t received what I ordered. I have reached out through email, phone, instagram, and Facebook. All with multiple different accounts under their name. No answer. I did get a tracking number, for fedex even though they said it would be usps. Still no delivery or update from them. When there was communication (the small amount that there was) they assured me that it would be delivered in a few days, not to worry. That was last week. All the other negative reviews you see are true. This company, if they’re even a company and not just a scam, is the worst company I have ever dealt with. -5 stars.

bad intake not good for big hits

Numerous orders were accidentally order,due to it was saying it wasn't processing. When I messaged to cancel, no reply! When I messaged about shipping info, as it was just added with a note and no idea who was delivering, no answer!!!! Customer service is awful!!!!!!!!!!!!!!!

I've reached out four different times to Waxmaid's email, the websites contact us page, Instagram and even called the number provided. No answer or reply just wanted some help with getting the package tracking sorted out. But I did get emails two from the website asking for a review so..... Any way This site seems to be a scam they do have good reviews and I wish I could have been one.

Website is sketchy. Order got placed twice due to error message... Took 3 days to hear back that I would be credited for the second order. The discount didn't happen even though promo code was entered and visible on site as I placed my order. There has been no update on shipping and it is 12 days since I placed the order and I live about an hour away from San Leandro where the shop supposedly is (although the charge on my credit card said they are in China). I am still not sure if I will even get the item I ordered. It is just not a professional experience. Weed has moved into big business as legalization has happened and this company is not keeping up at all.